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28 Posts

04-22-2012

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Lenovo Y560p keyboard problem

2012-10-24, 9:06 AM

After I have cleaned the keyboard of my Lenovo Y560p, either by sucking up dust and debris between the keys with a keyboard vacuum cleaner, or by using a CyberClean pad, the computer won't start and boot up properly. I have to shake the computer to get it to start up again. Sometimes a number of hefty shakes of the computer are necessary to restore the start-bootup routine. Any suggestions on what the reason might be? And what should I do?

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28 Posts

04-22-2012

China

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Re: Lenovo Y560p keyboard problem

2012-11-08, 15:53 PM

Just to report back on this problem. The computer, just over 12 months old, needed a new motherboard. Lenovo Service Centre replaced the motherboard at a cost of just under $300 and gave a 12 month service guarentee.

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3385 Posts

06-27-2012

India

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Re: Lenovo Y560p keyboard problem

2012-10-24, 9:21 AM
Please check if any obstructions are there. Also reconnect the keyboard once. And bootup means after lenovo screen or before it?
Ishaan Ideapad Y560(i3 330m), Hp Elitebook 8460p!(i5-2520M) Hp Pavilion n208tx(i5-4200u)
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28 Posts

04-22-2012

China

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Re: Lenovo Y560p keyboard problem

2012-10-25, 18:15 PM

What does "reconnect the keyboard" mean? Its a laptop, there is no connecting or disconnecting of the keyboard possible as far as I know.

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3385 Posts

06-27-2012

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Re: Lenovo Y560p keyboard problem

2012-10-25, 19:18 PM
Hi again
Reconnecting the keyboard means removing it once when it is attached to the motherboard via ribbon and reattach it. You can refer to the hardware maintainence manual for this.
http://www.google.com/url?q=http://download.lenovo.com/UserFiles/UserGuide/en/User's%2520guides%2520and%2520manuals/Y560/Lenovo%2520IdeaPad%2520Y560%2520Hardware%2520Maintenance%2520Manual%2520V2.0.pdf&sa=U&ei=TpCJUJnxC8_NrQel0YGoCA&ved=0CBsQFjAA&usg=AFQjCNH58bRzasQuPt3RbdzUsodx8tYfhQ
Cheers
Ishaan Ideapad Y560(i3 330m), Hp Elitebook 8460p!(i5-2520M) Hp Pavilion n208tx(i5-4200u)
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28 Posts

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China

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  • Message 5 of 6

Re: Lenovo Y560p keyboard problem

2012-10-26, 12:37 PM

I called my computer repair man in today. We vacuumed the keyboard gently, and this knocked out the switch-on boot-up routine as I predicted. The repair guy said the whole thing was highly puzzling and unlikely. The only possible explanation was that the electricity buzzing around the computer was somehow affecting the Windows bootup, even though the computer was switched off while vacuuming the keyboard. In the end the problem was seemingly solved by pulling out the electrical wire attached to the computer via its AC Adapter. When power is fed to the computer from its AC Adapter, even while the computer is switched off, vacuuming the keyboard affects Windows bootup. When the power line is pulled out of the computer, you can vacuum to your heart's content and the computer will switch on and boot up normally. Get another AC Adapter, was the advice I got, although this was a "first" for the repair man. 

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28 Posts

04-22-2012

China

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  • Posts: 28
  • Registered: ‎04-22-2012
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  • Message 6 of 6

Re: Lenovo Y560p keyboard problem

2012-11-08, 15:53 PM

Just to report back on this problem. The computer, just over 12 months old, needed a new motherboard. Lenovo Service Centre replaced the motherboard at a cost of just under $300 and gave a 12 month service guarentee.

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