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daysanalogue
Paper Tape
Posts: 2
Registered: ‎04-14-2017
Location: GB
Views: 334
Message 1 of 4

Lenovo Y580 BSOD With IRQL_NOT_LESS_OR_EQUAL Code

I've got a used Lenovo Y580 that crashes frequently when a fair portion of its memory is being used, such as installers, or running games. It crashes to a BSOD with an IRQL_NOT_LESS_OR_EQUAL code. I've looked in the drivers section and there aren't a lot of drivers available for the Y580. I downloaded the ones that apply to my laptop but I'm still having the problem. Any help would be greatly appreciated with this as I can't get much work done with it in this condition.

Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 232
Message 2 of 4

Re: Lenovo Y580 BSOD With IRQL_NOT_LESS_OR_EQUAL Code

Hi there, Daysanalogue                       -

 

Thank you for writing in to the Lenovo Forum - happy to have you here today.

 

To me that sounds like a harddrive is getting ready to, or has, totally failed. If this is a new laptop or the warranty is still good, I would contact customer support and see if you can get it fixed.

 

Can you run a few tests from this link -

http://support.lenovo.com/us/en/lenovodiagnosticsolutions/tools

You should try Storage test, memory test, motherboard test, CPU test.

 

I would recommend contacting Lenovo service centres and applying the normal phone techniques to get it replaced promptly or assist you further.

 

Schedule a Call-back for faster support

English 24 hours a day 7 days/week 

During business hours, you may also engage with live chat support.

 

Update us how it goes.

 

 

 

 

Regards,

 

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daysanalogue
Paper Tape
Posts: 2
Registered: ‎04-14-2017
Location: GB
Views: 220
Message 3 of 4

Re: Lenovo Y580 BSOD With IRQL_NOT_LESS_OR_EQUAL Code

Hey there! Thanks for the reply!

I've ran a full comprehensive search with the LSC tool, it crashed once, but I tried again and all components came back with no errors.

If it means anything, the error it crashed with was a SYSTEM_SERVICE_EXCEPTION_ERROR.

 

UPDATE: I ran the LSC bootable to figure if it's a problem with Windows itself, and the "Moving Inversions 8bit Test", "Moving Inversions 32bit Test", "Random Number Sequence Test", and "Block Move Test" failed. 

Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 205
Message 4 of 4

Re: Lenovo Y580 BSOD With IRQL_NOT_LESS_OR_EQUAL Code

That certainly looks like a RAM issue.

 

  1. Can you borrow a pair from another laptop to test? 

 

  1. If you buy from a store that allows returns, e.g. Best Buy or Amazon then your risk if new RAM doesn't fix the problem is minimal.

 

As a Second Opinion you can try running this tool http://www.memtest.org/

 

This has almost the same property of test like the Lenovo One. 

If you got same failures, you should contact Lenovo Technical Support for assistance.

 

As a third opinion, try updating  intel video drivers

 

Update us how it goes.

 

 

 

 

Regards,

 

Tap that kudos button if I helped 
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! 

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