04-29-2017 08:56 AM
I'm 11 and using Ubuntu 17.04 Linux on my Lenovo Y580. The problem I'm having seems to effect every operating system I've used on it. The touchpad flips out randomly and sometimes stops working at all. Sometimes it will start to work but only for so long. It's will massively teleport up and down until I start hitting it a little bit, but this is bothering me and hitting it probably makes it worse. Any help would be appreciated.
feel free to ask more advanced questions just because I'm 11. I will understand for sure.
05-02-2017 03:35 AM
Thanks for using the Lenovo forums.
I would recommend that you do not keep hittnig the unit, this can easily cause potential damage later on, and could easily void the warranty on your unit.
Try a static discharge for this, it may help to resolve the issue or at least get rid of any built up static on the motherboard.
(If the battery is internal, please just skip the remove/replace battery steps.)
1. Turn the unit off
2. Remove the battery and the Mains adapter
3. Press and hold the front power button for 30 seconds
4. Replace the battery and the Mains adapter
5. Turn the unit on as normal
Try to download the Touchpad and Chipset drivers for the unit from the support page.
Make sure to reboot the unit after an update to it.
Hope this helps, let us know how you get on.
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