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3 Posts

12-31-2012

USA

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  • Location: USA
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  • Message 1 of 5

Lenovo Y580 issues

2012-12-31, 18:37 PM

Hello,

I just got a brand new Lenovo Y580 with the 1080p screen. It's been 10 days since I got it.

I noticed that I have a dead pixel right in the center of the screen. What are my options for an exchange or a return?

Also, my keyboard rattles when I press keys on the left hand side of the keyboard. Is that expected. There is no issues like that when hitting the keys on the right side of the keyboard?

Thanks in advance.

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86 Posts

12-15-2012

Kentucky

296 Signins

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  • Posts: 86
  • Registered: ‎12-15-2012
  • Location: Kentucky
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  • Message 2 of 5

Re: Lenovo Y580 issues

2012-12-31, 18:59 PM

Lenovo is extremely poor in support. I'd return it. Its not worth the frustration of dealing with their support. I don't care what sale price you got it for, I know now its just not worth it. Then again, seems lenovo loves to hold onto refund money for weeks or months.

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3 Posts

12-31-2012

USA

4 Signins

29 Page Views

  • Posts: 3
  • Registered: ‎12-31-2012
  • Location: USA
  • Views: 29
  • Message 3 of 5

Re: Lenovo Y580 issues

2013-01-01, 18:56 PM

Appreciate your response Tmsmith616. Did you have to go with a return process? How bad was your experience? How long did it take for your money to get to you?

Thanks.

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86 Posts

12-15-2012

Kentucky

296 Signins

2072 Page Views

  • Posts: 86
  • Registered: ‎12-15-2012
  • Location: Kentucky
  • Views: 2072
  • Message 4 of 5

Re: Lenovo Y580 issues

2013-01-01, 19:04 PM

I'm stuck actually. I took this laptop out of town for christmas and while using it, I got a hairline scratch on the lid. That and before I knew it, I was past 21 days from the invoice date. But I promise you don't have to look far to find complaints about lenovo. Go to general discussion on this forum, go to their facebook page, go to their resellersrating page, go to their BBB page, they are absolute **** about everything.

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4 Posts

06-27-2013

Lithuania

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  • Registered: ‎06-27-2013
  • Location: Lithuania
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  • Message 5 of 5

Re: Lenovo Y580 issues

2013-06-28, 6:56 AM

Did you found a solution for rattling keyboard? I have the same issue ..

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