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Kitero
Paper Tape
Posts: 5
Registered: ‎11-24-2016
Location: US
Views: 1,008
Message 1 of 8

Lenovo Y700-15ACZ Stuck on Black with Loading screen.

As what the title said.

After turning it on, Lenovo brand would show up the it gets stuck at the loading after that. I can see the cursor, move it around, for a brief moment the loading cursor showed up. Function buttons are working, i.e brightness, keyboard backlights and such. 

Things I tried, none worked

Completely draining battery and pressing power button for 1 minute, plugging the power back in. 

Spamming f8, shift f8.

Ctrl alt del. 

 

If anyone got a solution for this, please post it in a step by step.

Thanks! 

JJ77ply1
Paper Tape
Posts: 3
Registered: ‎11-21-2016
Location: US
Views: 972
Message 2 of 8

Re: Lenovo Y700-15ACZ Stuck on Black with Loading screen.

Try unpluging all of your USB peripherals and then boot it up. This solved the same issue for me. I just wish I knew why.

Kitero
Paper Tape
Posts: 5
Registered: ‎11-24-2016
Location: US
Views: 965
Message 3 of 8

Re: Lenovo Y700-15ACZ Stuck on Black with Loading screen.

Unfortunately, this did not solve my problem. I wish it was that easy! Thanks for your help though!

Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 938
Message 4 of 8

Re: Lenovo Y700-15ACZ Stuck on Black with Loading screen.

Hi there, Kitero           -

 

Thank you for writing in to the Lenovo Forum - happy to have you here today.

 

Try re-seating the memory & HDD modules & check if issue still persist or not.

 

Update us how it goes.

 

 

 

 

Regards,

 

Tap that kudos button if I helped 
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! 

Kitero
Paper Tape
Posts: 5
Registered: ‎11-24-2016
Location: US
Views: 908
Message 5 of 8

Re: Lenovo Y700-15ACZ Stuck on Black with Loading screen.

I'm sorry but can you point out where the memory and the hdd is? I'm totally new to these kind of stuffs

Kitero
Paper Tape
Posts: 5
Registered: ‎11-24-2016
Location: US
Views: 899
Message 6 of 8

Re: Lenovo Y700-15ACZ Stuck on Black with Loading screen.

I did reseat the memory and the hdd, but it's still stuck on that loading screen, however, I was able to go to insydeh20 setup utility, or the windows that pops up if I spam f2 at the start of boot process. 

Kitero
Paper Tape
Posts: 5
Registered: ‎11-24-2016
Location: US
Views: 888
Message 7 of 8

Re: Lenovo Y700-15ACZ Stuck on Black with Loading screen.

Will Restore Factory Keys be able to solve the problem? And if yes, will I still have Windows 10?

Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 863
Message 8 of 8

Re: Lenovo Y700-15ACZ Stuck on Black with Loading screen.

Can you try entering into safe mode? If you can able to login from safe-mode, try updating the video drivers & check if issue persist or not. Click here for video driver for windows 10.

 

However, you can still have windows 10 only if it is pre-installed with laptop.

 

Update us how it goes.

 

 

 

 

Regards,

 

Tap that kudos button if I helped 
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"

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