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daHaramu
Paper Tape
Posts: 6
Registered: ‎07-31-2017
Location: US
Views: 210
Message 1 of 3

Lenovo Y7000 plugged in not charging

I just bought a new Lenovo Y7000 laptop and I love it, it's great. Except when plugged in it usually says "plugged in, not charging" when I hover over the battery icon. For example for the past few hours it's been stuck at 98% and saying that. Also if it does charge it charges super slowly. I updated the drivers for the battery and I am unable to updat the bios. I tried using Lenovo Vantage to update the bios, and when that failed I downloaded "System Update" and that also failed to download and install the bios update. What should I do to solve this problem, cause I'm otherwise very happy with this laptop so far? Thanks!

Anonymous_User
Not applicable
Posts: 0
Views: 205
Message 2 of 3

Re: Lenovo Y7000 plugged in not charging

I have Y500 and I experience the issue from time to time.

 

Usually, I power off the laptop, dismount the battery and unplug it for some time. Mount the battery, plug it in and wait a bit before starting the laptop. 99% of the time this helps and the battery is being charged again.

 

I tried the updates, etc. But it didn't help at all.

My guess, just "learn to like it" Smiley Wink

Sr Support Specialist
Posts: 8,376
Registered: ‎11-30-2015
Location: PH
Views: 185
Message 3 of 3

Re: Lenovo Y7000 plugged in not charging

Hi daHaramu,

 

Greetings.

 

I believe that is would be normal not to charge when it is between 95-99%.

 

As shown here in the hardware manual (page 22):

 

Battery charging does not start until the Power Meter shows that less than 95% of the total power remains; under this condition the battery pack can charge to 100% of its capacity. This protects the battery pack from being overcharged or from having a shortened life"

 

It is a built in protection to prevent overcharging of batteries therefore prolonging battery life.

 

I hope this helps answer your query.

 

Regards



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