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radeq
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Posts: 22
Registered: ‎12-01-2011
Location: slovakia
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Message 1 of 15

Lenovo Z360 Ideapad shuts down suddenly

Hello guys, I wonder if you encountered this kind of problem - sometimes, when I touch my laptop, It makes a sound like "TS" and shuts down (It happened allready when it was charging, also on battery and, also without battery) It happenes vary rare, but I dont think its normal...what could it be? thank you for your fast responses!

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Message 2 of 15

Re: Lenovo Z360 Ideapad shuts down suddenly

can you check system logs for errors?
( right click my computer > manage > event logs )

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radeq
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Message 3 of 15

Re: Lenovo Z360 Ideapad shuts down suddenly

hi thank you for your answer, could you be more concrete, what should I copy to you? i dont have exactly the "event log" but its called event viewer and under that i can find 

 

http://www.ulozisko.sk/463617/eventlog.jpg

 

i didi a printscreen of it,  but im not as skilled to know what exaclty you need

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Message 4 of 15

Re: Lenovo Z360 Ideapad shuts down suddenly

check event logs for errors. any error message?

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radeq
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Message 5 of 15

Re: Lenovo Z360 Ideapad shuts down suddenly

this is the one i found

http://www.ulozisko.sk/463627/eventlogs.jpg

 

the last two errors are the "sudden shut down"

 

does this help?

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Message 6 of 15

Re: Lenovo Z360 Ideapad shuts down suddenly

check this tab : windows logs > systems

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radeq
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Message 7 of 15

Re: Lenovo Z360 Ideapad shuts down suddenly

ok this is the printscreen

 

http://www.ulozisko.sk/463773/eventlog_error.jpg

 

and this is from the "details" :

 

- <System>
  <Provider Name="EventLog" />
  <EventID Qualifiers="32768">6008</EventID>
  <Level>2</Level>
  <Task>0</Task>
  <Keywords>0x80000000000000</Keywords>
  <TimeCreated SystemTime="2011-12-01T13:03:39.000000000Z" />
  <EventRecordID>29024</EventRecordID>
  <Channel>System</Channel>
  <Computer>radeq_pc</Computer>
  <Security />
  </System>
- <EventData>
  <Data>14:02:27</Data>
  <Data>‎1. ‎12. ‎2011</Data>
  <Data />
  <Data />
  <Data>2770</Data>
  <Data />
  <Data />
  <Binary>DB070C00040001000E0002001B004601DB070C00040001000D0002001B004601600900003C000000010000006009000000000000B00400000100000000000000</Binary>
  </EventData>
  </Event
and this is from the second error, that was couple of minutes sooner
- <System>
  <Provider Name="EventLog" />
  <EventID Qualifiers="32768">6008</EventID>
  <Level>2</Level>
  <Task>0</Task>
  <Keywords>0x80000000000000</Keywords>
  <TimeCreated SystemTime="2011-12-01T12:16:34.000000000Z" />
  <EventRecordID>28904</EventRecordID>
  <Channel>System</Channel>
  <Computer>radeq_pc</Computer>
  <Security />
  </System>
- <EventData>
  <Data>13:15:30</Data>
  <Data>‎1. ‎12. ‎2011</Data>
  <Data />
  <Data />
  <Data>90691</Data>
  <Data />
  <Data />
  <Binary>DB070C00040001000D000F001E005901DB070C00040001000C000F001E005901600900003C000000010000006009000000000000B004000001000000163B0200</Binary>
  </EventData>
  </Event>
but both look same to me, at the first look
thank you
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Message 8 of 15

Re: Lenovo Z360 Ideapad shuts down suddenly

radeq
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Message 9 of 15

Re: Lenovo Z360 Ideapad shuts down suddenly

i know this is stupid, but which are the power management devices? Smiley Very Happy

 

http://www.ulozisko.sk/463816/deviece_manager.jpg

 

 

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Message 10 of 15

Re: Lenovo Z360 Ideapad shuts down suddenly

re-install power management drivers ( download them first then run the executable file ) from the link below:

http://consumersupport.lenovo.com/uk/en/DriversDownloads/drivers_list.aspx?CategoryID=808113

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