07-04-2014 12:39 AM
I bought this laptop last december and there was nearly no problem (everything was working fine) about it until recently. I always use it only at home with a keyboard and mouse attached to it because of what I do and I find it easy not using the touchpad and keyboard of the laptop. I only use them occationally.
Recently I brought it with me and I was surprised neither the keyboard or the touchpad is not working. I searched the forums and I cannot find any posts that was the same as my case. I also searched drivers for both and installed them but nothing happened. When I installed the driver for my touchpad it said that there was no driver to be updated. I looked to my control panel then in the mouse properties, and the synaptics pointing device isn't there anymore. There I started to think that it's a hardware problem. I'm wondering why is it a hardware problem as I rarely use them. Now I could still use my laptop normally with a keyboard and mouse attached.
I really need to get this fixed as soon as possible because I'm going to need it for school. If it's not fixed here then I'm probably going to a service center to report about the issue. Thank you in advance and have a great day!
07-04-2014 07:15 AM
Welcome to Lenovo Community!
I’m sorry to hear that the Touchpad device is not detected in your computer even after trying to re-install its driver. Hence, the only available option to confirm if the issue is hardware related by performing OSRI (Operating System Re-Installation).
NOTE: Please backup the data in the computer before performing OSRI, as the data will be completely erased.
Hope to hear back soon
07-05-2014 09:43 PM
Thank you for your reply.
After a few more tries trying to install its driver, after the 5th time I somehow managed to get it work. Everything worked fine and I used my laptop and touchpad normally. Then after awhile I shut my laptop off and after I started it again, the problem persist and it's not working again. The touchpad doesn't work again but other than that everything is running smooth. I reinstalled the touchpad driver, got the touchpad work again but after sometime in comes back to not working. And I need to reinstall the driver for it to work again which is inconvenient.
Is there anything I can do besides reinstalling my OS? But if it's the only way to find out what the problem is I'm probably going to get it done. Thanks again in advance!
07-07-2014 04:22 AM
As the re-installation of driver also not resolving the issue, the only available option to check if the issue is hardware related is by performing OSRI. If the issue persists even after OSRI, the only available option is to contact our Technical Support for further Assistance to get the details of the nearest Authorized Service Center to get the issue analyzed.
Click here to open a link where you can select the country and get the exact contact support number. I’m sure they will be a great help.
Do post us back for further queries.