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msmiller18
Paper Tape
Posts: 3
Registered: ‎11-15-2018
Location: US
Views: 440
Message 1 of 5

Lenovo Z50-75 Shutting Down Randomly

Help! My IT dept. updated my laptop to Windows 10 from Windows 7 and ever since it shuts down after removing it from the dock. Does anyone know what to do? They say I might have to live with this until August of 2019. It shut down 4 times in a one and one half hour period as I moved it from dock to dock. Suggestions would be appreciated before they make me go back to Windows 7. Thanks! 

Social Support Agent
Social Support Agent
Posts: 235
Registered: ‎08-01-2018
Location: PH
Views: 411
Message 2 of 5

Re: Lenovo Z50-75 Shutting Down Randomly

Hi msmiller18,

Welcome to the Community Forums.

May I know what specific dock are you using? Is there any firmware update for the dock that you need to install on your laptop? Have you tried updating the BIOS? If not, try to install it using the link below. 

https://pcsupport.lenovo.com/us/en/products/LAPTOPS-AND-NETBOOKS/LENOVO-Z-SERIES-LAPTOPS/LENOVO-Z50-...

Let us know how it goes.

Regards



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msmiller18
Paper Tape
Posts: 3
Registered: ‎11-15-2018
Location: US
Views: 324
Message 3 of 5

Re: Lenovo Z50-75 Shutting Down Randomly

dock pic.jpg

msmiller18
Paper Tape
Posts: 3
Registered: ‎11-15-2018
Location: US
Views: 323
Message 4 of 5

Re: Lenovo Z50-75 Shutting Down Randomly

Yes, everything has been updated according to my IT dept. 

Social Support Agent
Social Support Agent
Posts: 900
Registered: ‎08-02-2018
Location: US
Views: 319
Message 5 of 5

Re: Lenovo Z50-75 Shutting Down Randomly

Hi! Just to make sure, try running the update from the Lenovo Vantage app. If it's missing, download it here: https://www.microsoft.com/en-us/p/lenovo-vantage/9wzdncrfj4mv#activetab=pivotSmiley Surprisedverviewtab. Install all available updates and restart the laptop.

And also, Ideapad laptops are not compatible to this docking stations. Please refer to the photo below.



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