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Tonkata
Paper Tape
Posts: 5
Registered: ‎12-03-2016
Location: BG
Views: 944
Message 1 of 3

Lenovo Z50-75 bluetooth doesn't find devices

Hi,

I have a new Lenovo Z50-75, running windows 7, and the bluetooth doesn't find any devices. it is with "qualcomm atheros qca61x4", i tried the drivers from lenovo suport page, and the latest from qualcomm and nothnig. Before that I was with Windows 10 and it worked fine..

I found a tip on interner:

 

"Go to START icon and type in services.msc and select services.
The dialog box that opens has a long list of stuff but look for BLUETOOTH SUPPORT SERVICE. Double click to open. Make sure it is AUTOMATIC. Go to the LOG tab. Choose THIS ACCOUNT and type in LOCAL SERVICE. A list of password (a 15-dot string) would appear. Delete all the password in the PASSWORD and under CONFIRM. Choose Okay.
It will ask you to restart the service. Once restarted, turn on your bluetooth adaptor again. Put your mouse in pairing mode and add the mouse. "

Doesn't help either

 

Any Ideas ?

Highlighted
Retired Support Specialist
Posts: 915
Registered: ‎07-05-2016
Location: GB
Views: 897
Message 2 of 3

Re: Lenovo Z50-75 bluetooth doesn't find devices


@Tonkata wrote:

Hi,

I have a new Lenovo Z50-75, running windows 7, and the bluetooth doesn't find any devices. it is with "qualcomm atheros qca61x4", i tried the drivers from lenovo suport page, and the latest from qualcomm and nothnig. Before that I was with Windows 10 and it worked fine..

I found a tip on interner:

 

"Go to START icon and type in services.msc and select services.
The dialog box that opens has a long list of stuff but look for BLUETOOTH SUPPORT SERVICE. Double click to open. Make sure it is AUTOMATIC. Go to the LOG tab. Choose THIS ACCOUNT and type in LOCAL SERVICE. A list of password (a 15-dot string) would appear. Delete all the password in the PASSWORD and under CONFIRM. Choose Okay.
It will ask you to restart the service. Once restarted, turn on your bluetooth adaptor again. Put your mouse in pairing mode and add the mouse. "

Doesn't help either

 

Any Ideas ?


Hi Tonkata,

 

Have you tried to delete the Bluetooth adaptor and restart the machine so that it attempts to find the generic driver and see if that works.

 

Hope this help you and let us know how you get on


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Tonkata
Paper Tape
Posts: 5
Registered: ‎12-03-2016
Location: BG
Views: 889
Message 3 of 3

Re: Lenovo Z50-75 bluetooth doesn't find devices

Yes, I tried no difference.... Smiley Sad

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