12-12-2016 09:00 AM - last edited on 12-12-2016 09:16 AM by Majestic
Hi everyone i have a lenovo Z50 intel i7 16gb ram 1tb hard drive, here is my problem everytime that i turn on the computer for the first time gets stuck in the lenovo logo, however if i turn it off and turn in on again it will start normally. I want to be able to start my laptop in the first attemp, anyone could help me, i already try everything reset the computer, reinstal windows, refresh the computer, removing the ram removing the hard drive and nothing works.. Please help
Mod's Edit: Updated Subject line and moved post to the Lenovo Z series notebook forum.
12-13-2016 05:23 AM
Hi there, Paulo -
Thank you for writing in to the Lenovo Forum - happy to have you here today.
The first thing I look at if a machine hangs at start up is the USB ports. Physical damage can create shorts which cause these symptoms. Check for bent pins or a tongue broken off.
1- Remove the battery and the charger >> Hold on the power button for 20 seconds.
2-Connect the charger only >> Hold on the power button for 10 seconds.
3-Try to turn on the laptop.
Update us how it goes.
Tap that kudos button if I helped
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