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12-12-2016

US

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Lenovo Z50 stuck at "lenovo splash screen"

2016-12-12, 17:00 PM

Hi everyone i have a lenovo Z50 intel i7 16gb ram 1tb hard drive, here is my problem everytime that i turn on the computer for the first time gets stuck in the lenovo logo, however if i turn it off and turn in on again it will start normally. I want to be able to start my laptop in the first attemp, anyone could help me, i already try everything reset the computer, reinstal windows, refresh the computer, removing the ram removing the hard drive and nothing works.. Please help

 

Mod's Edit: Updated Subject line and moved post to the Lenovo Z series notebook forum.

 

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3811 Posts

12-24-2015

IN

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Re: Lenovo Z50 stuck at "lenovo splash screen"

2016-12-13, 13:23 PM

Hi there, Paulo            -

 

Thank you for writing in to the Lenovo Forum - happy to have you here today.

 

The first thing I look at if a machine hangs at start up is the USB ports.  Physical damage can create shorts which cause these symptoms. Check for bent pins or a tongue broken off.

 

Also,

 

1- Remove the battery and the charger >> Hold on the power button for 20 seconds.

2-Connect the charger only >> Hold on the power button for 10 seconds.

3-Try to turn on the laptop.

 

Update us how it goes.

 

 

 

 

Regards,

 

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