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Zotka999
Fanfold Paper
Posts: 5
Registered: ‎03-08-2017
Location: RU
Views: 307
Message 1 of 2

Lenovo Z500 touch black screen after replacing the case

Black screen after replacing the case. I apologize in advance for my bad English. After replacing the case (inside nothing changed), the laptop shows a black screen. When connecting an external monitor, there is also no image. I checked all the contacts - everything is connected correctly. In this case, the laptop does not boot into windows (there is no reaction to the capslock, there is no lenovo logo), although the cooler starts, all the indicators are lit. When connecting or disconnecting the power adapter, the laptop issues beep, I can not understand what the problem may be. I will be grateful for any help.

Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 241
Message 2 of 2

Re: Lenovo Z500 touch black screen after replacing the case

Hi there, Zotka                        -

 

Thank you for writing in to the Lenovo Forum - happy to have you here today.

 

I would recommend contacting Lenovo service centres and applying the normal phone techniques to get it replaced promptly.

 

Schedule a Call-back for faster support

English 24 hours a day 7 days/week 

During business hours, you may also engage with live chat support.

 

Update us how it goes.

 

 

 

 

Regards,

 

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