cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Scorpia_96
What's DOS?
Posts: 1
Registered: ‎11-29-2017
Location: IN
Views: 961
Message 1 of 2

Lenovo Z51-70 Battery - Plugged in, Charging - Stuck at 0% [Still in warranty]

Hi.

I don't usually utilize the full laptop battery and it stays plugged in for the most part. Today I let the battery go to 0%. After plugging in, it shows 'Plugged in, Charging, 0% available'. It's been several hours since I left it plugged in but it still won't charge up. As soon as I remove the Adapter, the laptop turns off. The product is still a year inside warranty. Is there a diagnosis of the problem? Is it a hardware issue or something else? How do I go about rectifying it? I have exams in the next 2 weeks.

Sr Support Specialist
Posts: 8,550
Registered: ‎11-30-2015
Location: PH
Views: 933
Message 2 of 2

Re: Lenovo Z51-70 Battery - Plugged in, Charging - Stuck at 0% [Still in warranty]

Hi Scorpia_96,

 

Welcome to the Community Forums.

 

How was the battery health on Lenovo Setting?

You can check operational charging by connecting it to the charger for 1-2 hours but not turning it on to see if the battery indicator would change from blinking amber to solid white.

 

Try to generate a battery report:

Click on start and choose command prompt with administrator access.

Type powercfg/energy

 

You can open the report from C:windows\system32\energy-report.html

 

Call in technical support to provide the details of what we have here so that they can provide immediate recommendation since you have 2 weeks to make things ok for your exams else you would get stucked connected to a power outlet instead.

 

Hope this helps answer your query.

Update us how things go.

 

Regards

 



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Check out current deals!


Shop current deals

Top Kudoed Authors