11-29-2017 02:49 AM
I don't usually utilize the full laptop battery and it stays plugged in for the most part. Today I let the battery go to 0%. After plugging in, it shows 'Plugged in, Charging, 0% available'. It's been several hours since I left it plugged in but it still won't charge up. As soon as I remove the Adapter, the laptop turns off. The product is still a year inside warranty. Is there a diagnosis of the problem? Is it a hardware issue or something else? How do I go about rectifying it? I have exams in the next 2 weeks.
11-29-2017 06:56 AM
Welcome to the Community Forums.
How was the battery health on Lenovo Setting?
You can check operational charging by connecting it to the charger for 1-2 hours but not turning it on to see if the battery indicator would change from blinking amber to solid white.
Try to generate a battery report:
Click on start and choose command prompt with administrator access.
You can open the report from C:windows\system32\energy-report.html
Call in technical support to provide the details of what we have here so that they can provide immediate recommendation since you have 2 weeks to make things ok for your exams else you would get stucked connected to a power outlet instead.
Hope this helps answer your query.
Update us how things go.