02-23-2016 11:51 AM - edited 02-23-2016 02:08 PM
Hi I have a question about the hinges on my Lenovo Z51-70
I brought the product new from an online retailer end of Nov 2015 and had a problem with the hinges making a noise (creaking/cracking) noise from the start,
As it was close to xmas and I thought it was just a teething issue. IE they had been over tightened and would loosen up overtime I left it till end of December.
I have since been told that hinges are not covered as they are cosmetic items and because they have damage the plastic casing internally I will have to pay for this.
There was another issue with the lenovo (the harddrive failed), but have been told they will fix this free of charge.
The problem I have is that I have legal rights as a consumer and the item was not fit for purpose on delivery.
So how do I get to this fixed free of charge as this damagewasnt done by my mis-use and the item is under 6 months old and would be cover by the Sales of Goods Act. IE faulty when brought
Please help as I need to know if the hinges were too tight at the manufacturing stage and when I recieved the laptop it would cause unnecessary wear and tear (durability) on the plastic casing causing it to become damaged.
06-12-2018 12:44 AM
I am facing a similar issue. Laptop's right side hinge is making a cracking sound. If I see it from the backside, the lower panel cracks open at the side while we open the upper panel.