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krisman
SCSI Port
Posts: 29
Registered: ‎08-22-2016
Location: MD
Views: 1,204
Message 1 of 10

Lenovo Z510 shutdown with AC Adapter

I have problem with my Z510 and not me only, has been randomly shutting down when plugged in AC adapter, but doesn't have this issue when running on battery. If you run any complex program or a game that will turn off immediately, or may be turned off even when booting Windows.
My laptop have 2 years, exactly the same problem the second time already, for the first time helped firmware bios on programator but now is not helped.
At the forum a lot of topics on this issue and no decision or response from Lenovo.

CPU: i3-4000m
GPU: GT-740m

Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 1,153
Message 2 of 10

Re: Lenovo Z510 shutdown with AC Adapter

Hi there, Krisman                    -

 

Thank you for writing in to the Lenovo Forum - happy to have you here today.

 

You can also start by flushing out all static, remove battery and AC adaptor and hold down power button for about 15 seconds.

 

Also, Sounds like Laptop not getting proper power from the AC adapter. Most likely there is wrong with the adapter but just in case test it with a voltmeter to make sure the output voltage is correct.

 

If you have to replace the AC adapter, make sure you use a correct one. The output voltage must be exactly the same as on the original adapter.

 

Update us how it goes.

 

 

 

 

Regards,         

 

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krisman
SCSI Port
Posts: 29
Registered: ‎08-22-2016
Location: MD
Views: 1,134
Message 3 of 10

Re: Lenovo Z510 shutdown with AC Adapter

no no no,with battery normal work,i tested and more guys with other AC Adapter,battery and no result.

Problem with motherboard.

Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 1,125
Message 4 of 10

Re: Lenovo Z510 shutdown with AC Adapter

I would suggest you visit the nearest Lenovo service centres for assistance. Schedule a Call-back for faster support.

 

Update us how it goes.

 

 

 

 

Regards,         

 

Tap that kudos button if I helped 
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"

krisman
SCSI Port
Posts: 29
Registered: ‎08-22-2016
Location: MD
Views: 1,120
Message 5 of 10

Re: Lenovo Z510 shutdown with AC Adapter

In my country there is no service center Lenovo.

epanosian
Punch Card
Posts: 21
Registered: ‎06-04-2016
Location: CA
Views: 1,078
Message 6 of 10

Re: Lenovo Z510 shutdown with AC Adapter

hi,

You are not the only one with this issue see:

Z510 random shut downs (hard) when plugged in

https://forums.lenovo.com/t5/Lenovo-P-Y-and-Z-series/Z510-random-shut-downs-hard-when-plugged-in/m-p...

 

and let us know if you find a solution.

 

thank you,

EPA

epanosian
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Posts: 21
Registered: ‎06-04-2016
Location: CA
Views: 957
Message 7 of 10

Re: Lenovo Z510 shutdown with AC Adapter

Retired Support Specialist
Posts: 3,772
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Location: IN
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Message 8 of 10

Re: Lenovo Z510 shutdown with AC Adapter

Krisman, did the issue get resolved?

 

 

 

 

 

Kindly note- Please mark the Answer as "Accept as solution" if information provided is helpful.

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krisman
SCSI Port
Posts: 29
Registered: ‎08-22-2016
Location: MD
Views: 930
Message 9 of 10

Re: Lenovo Z510 shutdown with AC Adapter

Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 915
Message 10 of 10

Re: Lenovo Z510 shutdown with AC Adapter

Great that all goes wellSmiley Happy

Please feel free to utilize our forums at any time.

 

 

 

 

Kindly note- Please mark the Answer as "Accept as solution" if information provided is helpful.

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