11-03-2016 06:08 AM
I sent my laptop Lenovo Z5170 to Redington Egypt, because after discharging it stopped working and reject to charge battery again.
They told me that it need to replace the motherboard, but i received the replaced motherboard INVALID with no manufacturer and no Serial Number in BIOS or windows, and when i tried to play heavy games with ATI graphics card the windows shutdown suddenly!
I sent it again to Redington, and they told me that they replaced the motherboard again, but with no Serial Number, and they sent an email to your company to fix the missing Serial Number issue
And I have been told by the engineer who tried to replace the motherboard that it need an injection from the factory with a new Serial Number and I was sure that this part is not Original!
Is that normal to get an original part without Serial Number ?
and how can i get sure that it was an original part or just a copy spare ?