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shikharvikram
Paper Tape
Posts: 9
Registered: ‎09-29-2015
Location: India
Views: 815
Message 1 of 12

Lenovo Z580 imaging device not found.

Hello,

I have a Lenovo Z580 and I cannot use my in built cam. In DEVICE MANAGER even the IMAGING DEVICE option is unavailable.

Please assist.

Thank you.

Support Specialist
Posts: 2,948
Registered: ‎02-22-2017
Location: GB
Views: 776
Message 2 of 12

Re: Lenovo Z580 imaging device not found.

Hello Shikharvikram

Thanks for using the Lenovo forums.


Try pressing FN+F8, this is usually the camera enable/disable shortcut on laptops, not exactly sure if this will be on your unit.

 

Also, Try to download the Video, Camera and Chipset drivers for the unit from the support page.

 

Make sure to reboot after an update on the unit.

 

Hope this helps, let us know how you get on.


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Pesszimistának lenni a legjobb, vagy igazad van, vagy kellemesen meglepődsz...
Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 772
Message 3 of 12

Re: Lenovo Z580 imaging device not found.

Might also have to re-install the Communication Utility.

Or just make sure the Camera Mute service is disabled, but you won't be able to mute the webcam.

Check if Integrated camera is enabled in BIOS, for that you have to enter the BIOS by tapping F1 key after switching ON the system, go to security menu and in that I/O port access – Integrated camera enable. 

 

When you have a moment, can you please refer to this bug that was filed regarding a similar issue and let me know if it is relevant to the problem you are seeing?

 

Update us how it goes.

 

 

 

 

Regards,

 

Tap that kudos button if I helped 
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"

shikharvikram
Paper Tape
Posts: 9
Registered: ‎09-29-2015
Location: India
Views: 768
Message 4 of 12

Re: Lenovo Z580 imaging device not found.

hi there. i have already tried all the above mentioned steps. the thing is not even the Imaging Device feature is visible. this hadn't worked for me.
shikharvikram
Paper Tape
Posts: 9
Registered: ‎09-29-2015
Location: India
Views: 767
Message 5 of 12

Re: Lenovo Z580 imaging device not found.

going to try the BIOS thing. that is the only thing i have not tried yet.
shikharvikram
Paper Tape
Posts: 9
Registered: ‎09-29-2015
Location: India
Views: 764
Message 6 of 12

Re: Lenovo Z580 imaging device not found.

Hi. Just enetred BIOS. And i cannot se I/O setup. Uploading pics if BIOS.

 

Mod's Edit: Image was removed for the member's protection.   Image showed the serial number of the system.  Please edit out the serial number information if you wish to repost the image.

 

shikharvikram
Paper Tape
Posts: 9
Registered: ‎09-29-2015
Location: India
Views: 760
Message 7 of 12

Re: Lenovo Z580 imaging device not found.

Configuration 

shikharvikram
Paper Tape
Posts: 9
Registered: ‎09-29-2015
Location: India
Views: 759
Message 8 of 12

Re: Lenovo Z580 imaging device not found.

Security

shikharvikram
Paper Tape
Posts: 9
Registered: ‎09-29-2015
Location: India
Views: 758
Message 9 of 12

Re: Lenovo Z580 imaging device not found.

Boot

shikharvikram
Paper Tape
Posts: 9
Registered: ‎09-29-2015
Location: India
Views: 756
Message 10 of 12

Re: Lenovo Z580 imaging device not found.

Exit

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