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jimardee
Blue Screen Again
Posts: 3
Registered: ‎03-13-2017
Location: GB
Views: 1,631
Message 1 of 3

Lenovo Z580, wifi connected no internet (windows 10)

Hi all,

 

I am having intermittent problems with my internet connection through Wi-Fi since a windows 10 update around December 2016.

 

My difficulty is that it seems totally sporadic with no pattern. One day I could work on my laptop for hours with no problems, but then last night yet again in a 1 hour session I had about 3 drop outs where I get the ‘Connected, No Internet’ message in the Wi-Fi window. So my Wi-Fi is still connected, but websites fail to load etc. In order to remedy the problem i have to disconnect from the wifi signal and connect again.

 

I have tried many things to solve the problem with no luck.

 

  • Contacted ISP as my problems seemed to start when I moved to fibre optic broadband. But they sent me a whole new router, this did not solve the problem. Also, I don’t seem to have a problem with Wi-Fi on any other device in my house.
  • My router can transmit 2.4Ghz and 5Ghz so I split them out to their own SSIDs as the Z580 cannot receive 5Ghz. This slightly improved things but I still get the drop outs.
  • I tried a clean install of Windows 10 and wiped my laptop. I thought the problem was solved by this as I didn’t get any drop outs for a week or so. But sure enough over the past couple of days the random drop outs have started again.

Don’t really know what else to try, quite frustrating!

 

Can anyone suggest any steps?

Sr Support Specialist
Posts: 8,159
Registered: ‎11-30-2015
Location: PH
Views: 1,566
Message 2 of 3

Re: Lenovo Z580, wifi connected no internet (windows 10)

Hi jimardee , 

 

Welcome to the Community Forums.

 

You may try unchecking the option box for wlan save power option which is usual for dropping connections .

Similar self help article here for further review. 

 

Hope this help answer your query. 

 

Regards



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jimardee
Blue Screen Again
Posts: 3
Registered: ‎03-13-2017
Location: GB
Views: 1,556
Message 3 of 3

Re: Lenovo Z580, wifi connected no internet (windows 10)

Thanks Spidey, I shall give some of those steps a try!

Much appreciated.

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