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wilson-jeh
What's DOS?
Posts: 1
Registered: ‎02-20-2012
Location: London
Views: 984
Message 1 of 5

Lenovo ideapad Z370 mute onekey random switching on/off

Hi,

 

The mute key (the far left onekey just above the keyboard that lights up) keeps randomly switching the sound on and off without me touching it.

 

It is makes the laptop almost completely useless for playing any multimedia.

 

Please can you help me with this..... I have tried resetting the bios to the default settings.

 

I have a feeling it may be a hardware problem - if this is so could you please tell me how to just disable all the one keys as this would certainly solve the problem.

 

Any help much appreciated,

 

J

 

 

Retired Partner
Posts: 955
Registered: ‎01-05-2010
Location: INDIA
Views: 956
Message 2 of 5

Re: Lenovo ideapad Z370 mute onekey random switching on/off

I suggest you to update the audio driver and then install Lenovo energy management software.

 

Download the audio driver from the mentioned below web link.

http://consumersupport.lenovo.com/in/en/DriversDownLoads/Drivers_Show_4319.html

 

Download the Lenovo energy management software from the mentioned below web link.

http://consumersupport.lenovo.com/in/en/DriversDownLoads/Drivers_Show_4600.html

 

 

I hope your issue will get resolve after this.

 

Best Regards,

Tanuj


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GODUCO1204
What's DOS?
Posts: 1
Registered: ‎03-01-2012
Location: philippines
Views: 940
Message 3 of 5

Re: Lenovo ideapad Z370 mute onekey random switching on/off

my problem is somewhat like this. the volume is automaticaly decreasing until it reach zero level. also all the five touch button will not function at the same time. if i adjust the sound it will move down again to zero level. any solution for this problem?

rdfi
What's DOS?
Posts: 1
Registered: ‎01-03-2013
Location: United Kingdom
Views: 723
Message 4 of 5

Re: Lenovo ideapad Z370 mute onekey random switching on/off

My mute key (and only the mute key) activates randomly, sometimes it turns the sound on and off repeatedly, but more often it just turns the sound off.

 

I've only experinced this while the laptop is charging, althought I'm not 100% sure about this.

 

Is there any way to deactivate the touch sensitive keys? I can do well without them, what I can't do with is the volume being randomly mutted

 

Thanks

Community Moderator
Community Moderator
Posts: 757
Registered: ‎06-20-2011
Location: US
Views: 716
Message 5 of 5

Re: Lenovo ideapad Z370 mute onekey random switching on/off

Do you have RIC installed?  See this thread:

 

http://forums.lenovo.com/t5/IdeaPad-Y-U-V-Z-and-P-series/Y570-Windows-media-player-problem/m-p/72043...

 

Cheers

 

DragonRider

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