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Jayt1
Paper Tape
Posts: 2
Registered: ‎10-04-2018
Location: GB
Views: 179
Message 1 of 3

Lenovo ideapad y510p windows 10 core I7 boot up failure

  1. Hi, when I try to boot up the laptop its goes past the lenovo screen onto the screen where you select your profile, it automatically selects my profile, then after this screen it's just black, I can see the bottom bar and the cursor but I cant click anything or do anything. I've tried a few things I've seen online to try sort this problem but nothing, and when I try to factory reset the laptop I press the lenovo button on the side of the laptop, select system recovery and it does nothing it just boosts the laptop up back to the black screen any help would be appreciated thanks.
Social Support Agent
Social Support Agent
Posts: 98
Registered: ‎08-01-2018
Location: US
Views: 116
Message 2 of 3

Re: Lenovo ideapad y510p windows 10 core I7 boot up failure

Hi Jayt1!

 

Welcome to the Community Forums!

 

Are you able to test if the computer is still functioning on the BIOS of the computer? We would be able to identify its cause it the computer responds when you are on the BIOS. This isolates the case between hardware and software.

 

You can also follow the steps provided here https://support.lenovo.com/us/en/solutions/ht506677 to resolve the black screen issues on your Y510P.

 

Regards,



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Jayt1
Paper Tape
Posts: 2
Registered: ‎10-04-2018
Location: GB
Views: 112
Message 3 of 3

Re: Lenovo ideapad y510p windows 10 core I7 boot up failure

Thank you I will try it when I'm back home, and get back to you 

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