11-19-2016 02:20 PM
I've had my Ideapad y510p for about 2 years and recently the charger stopped working. At first it just needed to be re-plugged in, then it needed to be plugged it at weird angles and held up to charge, then it had to be in the exact right position, with no motion. Then it just stopped charging.
From what I've read it sounds like this may be a problem with the port, not the charger, but I've tried using a charger that fits my computer but isn't the right voltage/wattage (or w/e) and it will charge for a time, then stop, then continue to charge if I plug it into a new socket.
I tested it by taking out the battery and turning it on: with the inappropriate charger, it'll still work, with the old charger, it won't turn on.
As far as I can tell, there's no physical damage to the charger, though it's possible it might have been dropped or mishandled when traveling with it. I know for a fact I've dropped my computer several times, but I've never had charging problems immediate after, and all those instances were a good while back.
So is it more likely that my computer is the problem, or just the charger? I still have the warranty on my laptop; if that's the problem, can I get it fixed?
11-21-2016 04:22 AM
Hi there, Cole -
Thank you for writing in to the Lenovo Forum - happy to have you here today.
You can also start by flushing out all static, remove battery and AC adaptor and hold down power button for about 15 seconds.
Also, Sounds like Laptop not getting proper power from the AC adapter. Most likely there is wrong with the adapter but just in case test it with a voltmeter to make sure the output voltage is correct.
If you know that the AC adapter is working properly and it outputs correct voltage but the laptop is still dead, most likely you have a power issue on the motherboard (or power board on some laptops) and it has to be replaced.
If you have to replace the AC adapter, make sure you use a correct one. The output voltage must be exactly the same as on the original adapter.
Update us how it goes.
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