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Paper Tape
Posts: 2
Registered: ‎02-14-2014
Location: United Kingdom
Views: 573
Message 1 of 3

Lenovo ideapad z500 hard drive problem?

hdd problem.jpg

- right now the laptop wont start up at all it just gets stuck on the lenovo boot screen/ restarts itself

- laptop is trying to do something and feel hot

- i have reinstalled using lenovo one key recovery twice, 1st time finished in an hr or so, 2nd time took about 25 hrs

- system recovery using the NOVO key doesnt work

- i only backed up my personal files, it was mostly smooth (~20MB/s) but there were random files that went really slow/stuttered (~0 to maybe 100 kB/s)

- opened up the whole thing, tried clean/replug hard drive


does this mean i need a new hard drive?


if so, how do i go about installing windows on the new one because laptop wont start so i cant backup windows files for the registration key?





Bit Torrent
Posts: 2,740
Registered: ‎12-11-2015
Location: US
Views: 564
Message 2 of 3

Re: Lenovo ideapad z500 hard drive problem?

Sure looks like the hard drive is failing, and needs to be replaced.    


If it is under warranty, I would have it fixed under warranty.    


If not, Lenovo support should be able to send you recovery media to reinstall Windows (WIndows 8?), and I believe on that model the Windows Product ID is stored in the BIOS, so the Windows product ID key will be applied automatically when you reinstall.


Good Luck


Lenovo Support - United Kingdom
0333-777-3991 (National Rate)
9:00 - 18:00 Monday - Friday
Posts: 2,239
Registered: ‎04-17-2014
Location: US
Views: 539
Message 3 of 3

Re: Lenovo ideapad z500 hard drive problem?

Looks like a hard drive corruption. Lenovo support should take care of that for you if it's under warranty.

Eric Xu

I'm a Lenovo forums advocate and brand advocate (Lenovo INsider). I'm a volunteer; I don't work for Lenovo.

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