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teenyjem
What's DOS?
Posts: 2
Registered: ‎08-07-2013
Location: United Kingdom
Views: 674
Message 1 of 5

Lenovo laptop drive opens by itself when I start my machine?

I have recently bought a Lenovo IdeaPad Z500 and when I start the machine, either from scratch or waking from sleep mode by pressing the power on button, the cd drive pings open. This is really annoying! Does anyone know why? Or how I can get it to stop??

This is the machine:
Lenovo IdeaPad Z500 i3-3120M 6GB 1TB DVDRW 15.6" Win8 - White (59372917) - dabs.com

Also, I only got the machine yesterday - and it has happened from the moment i first switched it on. I have no restore point and dont want to mess around with anything like an uninstall. I just want to know how i can turn this setting (if it is a setting) OFF, Nothing has been installed yet or anything. It is sooooo brand new.

Community Moderator
Community Moderator
Posts: 4,286
Registered: ‎11-18-2012
Location: US
Views: 651
Message 2 of 5

Re: Lenovo laptop drive opens by itself when I start my machine?

Since the machine is still brand new and you haven't done much with it, I would run the OneKey Recovery program and restore the system back to its original configuration.  From what you described it almost sounds like there is a remnant left over from a software installed that is prompting you to insert a CD/DVD.  The OneKey Recovery may resolve that issue.  Page #23 of your model's User Guide explains how to do a OneKey Recovery.     



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Community SeniorMod
Community SeniorMod
Posts: 1,989
Registered: ‎05-01-2010
Location: US
Views: 625
Message 3 of 5

Re: Lenovo laptop drive opens by itself when I start my machine?

Hi teenyjem,
Sorry I did not see your post sooner. Were you able to resolve the problem? If this happened from the time you first switched the Z500 on, restoring to factory state may not have fixed it.
I'm hoping that you were able to handle this under your warranty for the system..
Regards,
Bugbatter












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If you find a post helpful and it answers your question, please click the "Accept As Solution" button.

I am not employed by Lenovo or Microsoft. I am a volunteer.

SpywareHammer





teenyjem
What's DOS?
Posts: 2
Registered: ‎08-07-2013
Location: United Kingdom
Views: 619
Message 4 of 5

Re: Lenovo laptop drive opens by itself when I start my machine?

Hi. Called Lenovo. Guy was really helpful. Told me how to restore back to original. Didn't work. So called back. Spoke to him again and he said he has never heard of it before either, and we are sorting out getting a new one to replace it. It only arrived two days ago. So I am hoping dabs.com will deal with this swiftly.
Community SeniorMod
Community SeniorMod
Posts: 1,989
Registered: ‎05-01-2010
Location: US
Views: 608
Message 5 of 5

Re: Lenovo laptop drive opens by itself when I start my machine?

Thank you for the update.  I'm glad that this issue is being taken care of. Smiley Happy












Deutsche Community Comunidad en Español English Community Русскоязычное Сообщество Communidade Portugues

If you find a post helpful and it answers your question, please click the "Accept As Solution" button.

I am not employed by Lenovo or Microsoft. I am a volunteer.

SpywareHammer





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