06-05-2014 05:15 PM
Hi. I have had my Lenovo p500 laptop for around a year and a half and have recently been experiencing issues with the screen going completely white. I would say I've had this issue for about a month now. It will randomly go completely white and if I shut the lid or press the power button and then turn it back on it is fine. It seems to do it when it gets really hot, so I bought a cooling mat for it and that has helped some but it is still doing it. From searching around on the internet, it seems it could also possibly be a problem with the screen or an issue with the video card. How would I go about figuring out what is causing the problem?
06-09-2014 11:20 AM
Welcome to Lenovo Community!
I’m sorry to hear that your P500 Laptop is displaying white screen after some time of usage. Please let sure that the air out vents are clean and without any Dust/Foreign Particles and also re-install the display driver and check also connect the Laptop to an External Display and let me know the findings.
Hope to hear back soon