07-27-2017 09:08 PM
Hey guys, so I've gotten myself in a bit of a pickle.
Ok, long story short, the hard drive in my Lenovo Y50 crashed and started doing the click of death. Fed up with dealing with Western Digital, I said "screw it" and drove to the nearest computer store and bought a Kingston 480GB SSD (Which I am LOVING so far). However, because the size of the drive was smaller, my recovery USB refused to restore the operating system, so I had to borrow my friends computer, download the media creation tool and do a clean install of Windows 10 that way. Everything was totally fine, then I remembered I had forgotten something really important.
Every single back up I've ever done was with Lenovo Onekey Recovery. A program that I did not have anymore.
So obviously my next course of action was to get a recovery key from Lenovo. I called the number, explained the situation, and they sent me the key that I got in the mail today. I plugged it in expecting the rest of the road to be filled with puppies and rainbows... but it's not looking that way.
Going into BIOS, it does not see the Lenovo Recovery key as a boot option. I've since made my own clean windows 10 recovery drive than can be booted into fine, but it doesnt recognize the lenovo drive as a bootable UEFI device either. Furthermore, it doesn't matter if I set BIOS to UEFI or Legacy Support... it still doesn't recognize the drive either way. The guy on the phone told me he'd have to send me a windows 8.1 key, since thats the OS my Y50 came with, and I didn't think much of it, but I'm starting to think I should have.
So... what do I do now? Do I need to downgrade to windows 8.1 before I can do anything? Is there a way to get the usb drive to show up as bootable? I don't want to do anything risky or wipe my SSD before I know 100% I won't mess anything up... and google isn't turning up many results. Any and all help is greatly appreciated to help me recover from my major n00b moment.
TL;DR: Running windows 10 on a lenovo y50 that doesn't know it's a lenovo y50, got a Lenovo windows 8.1 recovery key that my computer doesn't think exists. What do.
07-28-2017 07:14 AM
Thanks for using the Lenovo forums.
It could be possible that you have received a faulty recovery media as well, this might explain that you cannot see it.
But I would advise, revert back to the original setup, so win 8.1, and see if that can make any difference, otherwise, you may want to get back in touch with support to try another recovery media.
Hope this helps, let us know how you get on.
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