05-05-2016 12:04 PM
I've been having a problem where my graphics card is disabled for my computer and I don't know why. I've tried downloading different/older drivers, I've tried disabling and then reenabling the graphics card, I've looked around the internet and nobody seems to have the a solution for this problem. When I go to the device management menu on my computer it says that the device (the graphics card) is completely updated, enabled, and working properly. But when I go on the Crimson menu for AMD, it tells me that it is disabled. Whenever I try to play a video game on my computer and I go to the graphics options menu, the video game tells me that it is using the integrated graphics instead of the AMD graphics and I have no option to switch. I'm attaching several screen shots to this post so that you can better see my point. Is there any way this could be fixed without me having to send my computer back to lenovo? I am running Windows 10.
Thank you very much for your time.
05-05-2016 12:35 PM
HI Nickshot ,
Welcome to the Community Forums.
You may try to follow this steps as indicated from this discussion.
Else try to verify on the BIOS if the Graphic Device is set as Switchable Graphics under Configuration Tab.
Set power options to full performance .
You may also call in tech support for probable service if needed as some cases may go to that.
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Schedule a Callback for faster support
Update us how it goes.
05-06-2016 05:31 PM
Hi, I'm having the same issue as the above user. Unfortunately the discussion you suggested is several years old and uses different software (Catalyst Control Center). In the new AMD Radeon settings there doesn't seem to be any way to simply switch the graphics as it simply says it is disabled. Any other solutions would be much appreciated.