08-10-2016 12:27 AM
My laptop hinge just broke, and i am past the warranty. Is there anything that can be done about it since its a factory defect? Or at the very least can i send it in and pay for it to be repaired? If so, how much would that cost?
I just recently got my new desktop, but i wanted to keep the laptop for other things.
08-10-2016 09:09 AM
Hi Dawnslicer ,
If you call in technical support , they would be able to process an Out of Warranty Repair and have you send it over to the Repair Facilities . Pricing quote email would come after they have assessed the parts needed so we cannot expect a real time approximation of the costing. Wouldn't hurt to give them a call and have your options on this issue.
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Another option is to have it checked to nearest Best Buy tech facility as they would also have Lenovo certified tech and would be able to order needed parts for you. They may be able to give their price quotation as soon as they have checked it .
Update us how it goes for you.
12-14-2016 09:55 PM - last edited on 12-14-2016 10:59 PM by topmahof
This is a well-known design flaw with the Y50-70. Lenovo is ignoring the problem, and refusing to fix the issue after the warranty has expired.
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08-23-2018 01:31 PM
I am also facing a similar issue, the warranty expired about a year ago and only 3 months ago I noticed that the hinges cover was starting to break. Now it has cracked all the way and I fear it will pop out any time soon.
After contacting Lenovo I was refused any repair, even though they didn't deny that the hinges may be defective.