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Lenovo y50 70 Wont Turn On Only POwer

2016-05-18, 16:29 PM

My Laptop turned off out of no were when i wasent looking at it, when i tried to turn it on i heard a boom sound but it was quiet. Then i started to smell some thing weird. And when i go online and check if my laptop has warranty, it doesent detect anything. 

 

But i recently got a email saying that i have 15 days of warranty. But i think the website doesent want to work with the serial number. 

 

I have another question, does opening the back cover void waranty ?? I had opened it to just take a look at it and check if i saw anything burned. 

 

So when i click on the power button, the fans wont turn on just the lights.

 

I need help as soon as possible because i need a fast answer my warranty is almost void !

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9948 Posts

11-30-2015

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Re: Lenovo y50 70 Wont Turn On Only POwer

2016-05-18, 17:49 PM

Hi AmericanFighter , 

 

Welcome to the Community Forums. 

 

The burnt smell and the boom noise heard before the issue is an important event that should be notified with the technical support team. 

 

As some SN may not show readily on the warranty look up page at the moment due to some changes in the server  you may call in Lenovo tech for an immediate identification and recommendation for repair on the issue or you can send me a private message to check the warranty for you (don't post the SN as it should be kept confidential).

 

As per opening the cover to investigate , this would not void the warranty as long as no damage during the process as commonly done on customer upgrades similar to this discussion. Issue may either be the power port , systemboard and heatsink and fan needed to be serviced, 

 

English 24 hours a day 7 days/week
1-877-4-Lenovo, 1-877-453-6686
Schedule a Callback for faster support

 

Update us as soon as convenient. 

 

Regards



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42 Posts

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Re: Lenovo y50 70 Wont Turn On Only POwer

2016-05-18, 18:00 PM
How can i send you the SN by ? Email ?
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9948 Posts

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Re: Lenovo y50 70 Wont Turn On Only POwer

2016-05-18, 18:35 PM

Hi AmericanFighter , 

 

Hope you were able to receive my reply to your private message. 

 

Your Onsite service warranty is until June 2 ,2016 . 

Do call then as soon as possible for the recommended service , 

They need to ask details further to be able to order for you recommended parts that onsite tech would be needing to repair your pc . 

 

Hope I was able to help answer your initial query.

Update us how it goes.

 

Regards



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Re: Lenovo y50 70 Wont Turn On Only POwer

2016-10-15, 23:10 PM

Hi ! its been a long time i forgot to reply back. I just wanted to say thanks i went to bestbuy and they sent it to lenovo and there was a problem with the motherboard, and the funny thing is that it took them like almost 2 months to fix it !

 

best buy said that they had ordered the parts but they neve came so like then at almost the end they sent the laptop to lenovo facility. I was like they should of sent it there in the first place but whatever. It got fixed !

 

Thanks for the support !

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9948 Posts

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Re: Lenovo y50 70 Wont Turn On Only POwer

2016-10-17, 15:16 PM

Hi AmericanFighter , 

 

Greetings. 

 

Good to know that everything is working fine. 

Please don't hesitate to visit our community at anytime. 

 

Best luck to all your endeavors. 

 

Cheers



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4297 Posts

11-18-2012

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  • Message 7 of 7

Re: Lenovo All-in-One desktop started clicking, burning smell quit working altogether

2016-10-19, 2:01 AM
... Moved to the proper Lenovo AIO desktop forum


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