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kylejulian
Blue Screen Again
Posts: 4
Registered: ‎06-20-2017
Location: CO
Views: 662
Message 1 of 6

Lenovo y50-70 doesn't work office and games

Hello everyone, i have a lenovo y50-70 with 16gbram and 500ssd. nvidia gtx-860gtm 4GB Maxwell. windows 10.

 

Office, like word, excel works very slowly, in chrome also, i wanna write or delete and the cursor move very slowly, when i had windows 7 happened the same thing.

I play counter strike CSGO and the first 20 minutes works fine, but later the keyboard get hot and the game start to lag, the sound also lag, algo with DOTA, FIFA and word or warcraft, they are games that dont require a good videocard, so i'm so frustated with this laptop, i dont know what have to do, I did a clean installation of windows 10 two weeks ago, download steam and the games and started to get corrupted this ... pc, with minecraft also, can you believe?

 

please help levono genius.

Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 623
Message 2 of 6

Re: Lenovo y50-70 doesn't work office and games

Hi there, Kylejulian                 -

 

Thank you for writing in to the Lenovo Forum - happy to have you here today.

 

Run a few tests from this link -

http://support.lenovo.com/us/en/lenovodiagnosticsolutions/tools

 

You should try Storage test, memory test, motherboard test, CPU test. Open Command prompt and try sfc /scannow to check if your windows files are corrupted.

 

Update us how it goes.

 

 

 

 

Kindly note- Please mark the Answer as "Accept as solution" if information provided is helpful.

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kylejulian
Blue Screen Again
Posts: 4
Registered: ‎06-20-2017
Location: CO
Views: 580
Message 3 of 6

Re: Lenovo y50-70 doesn't work office and games

Hi, I ran all test, simple scan and personalizated scan from http://pcsupport.lenovo.com/us/es/products/laptops-and-netbooks/lenovo-y-series-laptops/y50-70-noteb...Smiley Frustrated

 

and everything was fine. now, with the tools that you told me everything was fine, i made hardware scan with quick tests and comprehensive tests for all componente and all pass, except the video card intel(R) HD Graphics 4600, that said what th process is taking more time than excpected, so if I wanna stop it, but the rest works fine, so what have i do? thanks in advande.

 

Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 537
Message 4 of 6

Re: Lenovo y50-70 doesn't work office and games

Did the issue get resolved?

 

 

 

 

 

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kylejulian
Blue Screen Again
Posts: 4
Registered: ‎06-20-2017
Location: CO
Views: 486
Message 5 of 6

Re: Lenovo y50-70 doesn't work office and games

hi, nop, when I'm playing counter strike the laptop get hot in 30 minutes and I can't keep playing, and the keyboard is burning, but the laptop doesn't shut down, and in office or browser like chrome the speed of typing or deleting is very slow, the cursor move is slow, i don't know why, if in another laptop form 2012 is very fluent the cursor. 

 

 

Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 477
Message 6 of 6

Re: Lenovo y50-70 doesn't work office and games

Your CPU / GPU might be overheating and it's throttling down - this would cause your CPU / GPU to operate in a low frequency, thus giving you low FPS. Try to monitor your CPU by using CoreTemp and your GPU by using GPU Shark or Afterburner.

 

If you get high temperatures, you can try to decrease the heat by:

  1. Using a good quality cooling pad that runs on high RPM or a better cooling in your room.
  2. Replacing the stock Thermal Interface Material with a good quality TIM likeNoctua NT-H1Tuniq TX-4, or Artic Silver 5.

Update us how it goes.

 

 

 

 

Kindly note- Please mark the Answer as "Accept as solution" if information provided is helpful.

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