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lenovoy50
What's DOS?
Posts: 1
Registered: ‎06-12-2015
Location: Beverly Hills
Views: 253
Message 1 of 2

Lenovo y50 popped keyboard letter

Hi, so I recently ordered a lenovo y50 from this website. Everything is working great so far except for the fact that the "W" letter on my lenovo keeps popping out. Is there a location I can go to to resolve this issue (BestBuy Geeksquad)? I called lenovo and they said I could return the laptop and get a new one, but I am reluctant to wait another month for a new laptop. I've had this laptop for 4 days now and I have tried wriggling the "W" key back in, but it still pops out very frequently. Thank you!

Retired Support Specialist
Posts: 1,226
Registered: ‎11-18-2012
Location: Egypt
Views: 216
Message 2 of 2

Re: Lenovo y50 popped keyboard letter

Dear Lenovoy50

 

Welcome in lenovo community

 

as it's so clear that it's a hardware issue, the best option to return the machine back to the place of purchase to get the replacement right 

 

Thanks

Alaa



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