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Slepek
Blue Screen Again
Posts: 2
Registered: ‎03-16-2013
Location: Poland
Views: 17,179
Message 1 of 10

Lenovo y500 - Webcam not working / Microphone not working

Hello Lenovo friends,

 

I just bought my new IdeaPad Y500 2 weeks ago but just realised yet that the integrated WebCam and Microphone dosn't work.
The webcam does not show up in the Device Menager and the Drivers from the website won't even start to install after clicking setup.exe
When i want to use Lenovo YouCam it shows the message: There is no Webcam Installed.


With the integrated microphone there is the same problem but i can see the microphone in the device menager.
When i want to set the Microphone in sound settings , i can't hear myself.

 

I thought it might be a driver updated failure or somthing , so i just restarted the computer to manufacturer settings yesterday , but the problem is still up.

Any ideas how can i fix it ?
Sorry for my english Smiley Happy

More information:

CPU i7-3530QM
8GB RAM
2x GT650M SLI
Windows8 64bit

Slepek
Blue Screen Again
Posts: 2
Registered: ‎03-16-2013
Location: Poland
Views: 17,079
Message 2 of 10

Re: Lenovo y500 - Webcam not working / Microphone not working

Sad , nobody can help Smiley Sad
romverj
Ctrl-Alt-Del
Posts: 6
Registered: ‎02-21-2013
Location: United States
Views: 17,038
Message 3 of 10

Re: Lenovo y500 - Webcam not working / Microphone not working

I'm having the same exact problem. I tried reinstalling the drivers for both camera and audio, didn't seem to fix it. I ran a fix with microsoft troubleshooter and that failed to do anything as well. Does anyone have an answer to this question?

dkkipfer
Paper Tape
Posts: 1
Registered: ‎03-20-2013
Location: United States
Views: 17,027
Message 4 of 10

Re: Lenovo y500 - Webcam not working / Microphone not working

I'm running Windows 7. I had the same problem you are describing, webcam completely not working. What I did was

1.) Completely uninstalled the drivers by going to the device in the control panel.

2.) Installed the Windows 7 drivers again using the downloaded .exe file.

3.) After I installed, I went back in to the device through the control panel and selected the "Update Driver" option under  "Properties"  then selected the folder I had downloaded the Windows 8 driver to.  The update completed and told me it was successful.


Now my webcam is working. Perhaps the Win7 driver is faulty?

azure7o
Fanfold Paper
Posts: 8
Registered: ‎08-13-2013
Location: Bulgaria
Views: 14,858
Message 5 of 10

Re: Lenovo y500 - Webcam not working / Microphone not working

Hello , can you tell me how to find webcam and microphone in device manager ? What are their names because I cant find webcam .thank you beforehand
azure7o
Fanfold Paper
Posts: 8
Registered: ‎08-13-2013
Location: Bulgaria
Views: 14,818
Message 6 of 10

y500 gt 750m webcam / microphone problem

I have problem with webcam , it wont run 

and i dont have microphone too

I tried to install drivers both for win 8 and win 7 but the setup doesnt start ...

I am running windows 7 now , but on windows 8 i doenst have camera too...

Please do not delete my thread again 

thank you beforehand 

 

Moderator Note; then please refrain from starting new duplicate threads; they will be removed from public view

azure7o
Fanfold Paper
Posts: 8
Registered: ‎08-13-2013
Location: Bulgaria
Views: 14,777
Message 7 of 10

Re: y500 gt 750m webcam / microphone problem

Hello , 

I found the my webcam is PK40000K800

Where I can buy one ?

I can't find pk40000k800 anywhere Smiley Sad

Please Help

shivchethan
What's DOS?
Posts: 2
Registered: ‎02-17-2014
Location: Bengaluru
Views: 11,948
Message 8 of 10

Re: Lenovo y500 - Webcam not working / Microphone not working

Thanks a lot :-)

rotproof
Blue Screen Again
Posts: 7
Registered: ‎09-29-2013
Location: GB
Views: 11,916
Message 9 of 10

Re: Lenovo y500 - Webcam not working / Microphone not working

Installed Windows 8.1 version of the driver on windows 7. Camera works now.
Windows 7 driver is rubbish. Lenovo, fix the drivers page!
wmj259
Token Ring
Posts: 201
Registered: ‎06-20-2015
Location: US
Views: 8,338
Message 10 of 10

Re: Lenovo y500 - Webcam not working / Microphone not working

Make sure that if you have the program "Lenovo Settings" installed, thats where you can easily enable/ or disable fatures on your laptop in seconds. The program image looks like a grey gear.

Y50-70 i7-4720HQ - 16GB Ram - 1TB HDD Win 8.1 - 4GB-860 GTX

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