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mk0lev
Fanfold Paper
Posts: 1
Registered: ‎11-02-2017
Location: DE
Views: 447
Message 1 of 2

Lenovo y510p USB 3.0 and HDMI not working

Hello!

The story begins 1 year ago, when I decided that I don't want my Windows OS and I want Linux. So I tried to install Ubuntu and installed it on its own, so no Windows anymore on my HDD. After that point my USB 3.0 and HDMI ports didn't work. I've tried everything on my Linux distribution(Arch Linux) and nothing works, dmesg -w doesn't even react in any way when I connect anything to any of the ports. I installed recently Windows 10 and the ports still don't work. Also the usb sticks don't get recognized in BIOS, if I plug them into the USB 3.0 ports.

In both Linux and Windows can't be the drivers fault, nor loading different modules in Linux.

Does anyone know something of this? I've already given up, so I just want to understand what I broke during the installation of Linux. Thanks in advance!

 

Support Specialist
Posts: 2,948
Registered: ‎02-22-2017
Location: GB
Views: 319
Message 2 of 2

Re: Lenovo y510p USB 3.0 and HDMI not working

Hello Mk0lev

Thanks for using the Lenovo forums.


I think it may well be a driver issue, as I`m not a 100% that Linux is happy with the Windows drivers perhaps.

Try to download the USB(If available), Video and Chipset drivers for the unit from the support page. Make sure to reboot after an update on the unit.

It is also possible that something perhaps got disconnected on the inside accidentally.

 

 

Try running an LSC scan if you are able, and see if this is able to find anything for you.

1. Please click on the following link

2. Under the section ‘Download’ select the relevant Hyperlink dependant on whether your Lenovo is running Windows 7/8/8.1 32 bit or 64 bit.(Will work on Win10)
3. When prompted, select save and browse to a drive and directory in which to save the downloaded files.
4. Navigate to the folder where you saved the installation file, lscsetup_x86_26001.exe.
5. Double-click the installation file icon to start the installation.
6. Follow the onscreen instructions via the installation wizard that will install Lenovo Solution Centre on your system.
7. Once installed you will have a ‘Lenovo Solution Centre’ icon on your desktop please click to open this.
8. Once solution center is opened please select ‘Checkup’ then ‘Hardware Scan’ and ‘Full Scan’
9. This will take up to 20 minutes, see if this can find any errors.

 

Hope this helps, let us know how you get on.


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