05-13-2011 09:17 PM
I sent my computer in for a faulty AC inlet, was given an RMA, case number, etc...
It was received at the repair center on April 26th, and The last update on it to date is:
"Your PC is currently on hold due to a service parts shortage. Please check back periodically for further updates."
This was on May 3rd.
10 days have passed and there have been no updates. It doesnt take anything 10 days to ship anywhere on the planet, unless the "service part" must be made in china and shipped over (which I doubt is the case).
Called hardware/repair dept on the 10th, and he said he would "send an email to see what the repair is."
I am very worried about getting my computer back within an even remotely timely manner (if ever, looking at some customer horror stories). 17 days already seems long to me, so I would like to ask for some of your experiences with lenovo RMAs, as the only ones I can find are riddled with dissatisfaction and dissappointment.
This brings me to these questions:
Anybody have to deal with Lenovo's RMA/warranty repair department recently?
Was it a success?
Also, is there any way to "speed up" the process?
Thanks, I'm just nervous due to the stories i've read.
05-15-2011 11:51 PM
05-19-2011 12:26 AM