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Vapeon
Paper Tape
Posts: 4
Registered: ‎05-30-2016
Location: US
Views: 337
Message 1 of 7

Lenovo z40-70 wont charge

Hello, Recently i have been having charging problems with my Lenovo Z40-70 laptop. Whenever i try to charge it says: Plugged in, not charging. The only way i can get it to charge is by putting it to conservation mode, though it only keeps it at 55%-60% and i would have to have it charging the whole time or else it will die very fast. I have been researching online but cannot find a solution to this problem. Please help.

Sr Support Specialist
Posts: 7,805
Registered: ‎11-30-2015
Location: PH
Views: 320
Message 2 of 7

Re: Lenovo z40-70 wont charge

Hi Vapeon , 

 

Welcome to the Community Forums. 

 

Usually for this issue , start with uninstalling microsoft acpi-compliant control method battery from the device manager.

Then proceed uninstalling Lenovo energy manager from programs and features under control panel.

Restart and check charging.

 

If same issue reinstall energy managent tool  and try calibration using battery gauge reset, check if you have the latest BIOS. Check battery status report from CMD .

 

If same issue then call in tech support for recommendation/ service as needed .

 

English 24 hours a day 7 days/week
1-877-4-Lenovo, 1-877-453-6686
Schedule a Callback for faster support

 

Update us how it goes. 

 

Regards



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Vapeon
Paper Tape
Posts: 4
Registered: ‎05-30-2016
Location: US
Views: 297
Message 3 of 7

Re: Lenovo z40-70 wont charge

The charger started charging again and i was able to get fully charged. Though i was planning to restore my computer. I started to restore it to factory settings and the charger decided to stop chargin and my computer died in the middle of the factory reset. My computer is now stuck at trying to Diagnose and Repair the problem. 

Sr Support Specialist
Posts: 7,805
Registered: ‎11-30-2015
Location: PH
Views: 281
Message 4 of 7

Re: Lenovo z40-70 wont charge

Hi Vapeon , 

 

Try to exhaust the repair options including using a repair / installer disc to repair .

Else as last option is to restart the factory reset (this would delete the entire harddrive but would restore original system files.

 

Likewise have the charger futher tested specially with its contact ports just in case needing replacement charger.

 

Regards



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Vapeon
Paper Tape
Posts: 4
Registered: ‎05-30-2016
Location: US
Views: 275
Message 5 of 7

Re: Lenovo z40-70 wont charge

I wont be able to restore it before the battery dies again, i have tried using another charger and it still doesnt seem to work. 

Vapeon
Paper Tape
Posts: 4
Registered: ‎05-30-2016
Location: US
Views: 272
Message 6 of 7

Re: Lenovo z40-70 wont charge

Also my computer seems to charge when it is turned off. 

Sr Support Specialist
Posts: 7,805
Registered: ‎11-30-2015
Location: PH
Views: 257
Message 7 of 7

Re: Lenovo z40-70 wont charge

Hi Vapeon , 

 

Would you be able to restore the Windows image while plugged in and with the battery connected?

 

Take it one step at a time. 

Restore Windows first before checking back with the battery issue. 

 

Regards



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