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grant523
What's DOS?
Posts: 2
Registered: ‎06-16-2016
Location: US
Views: 246
Message 1 of 4

Lenovo z40 Headphone Jack

Hi,

It seems that the headphone jack on my Lenovo Z40 has started to fail. I have to fiddle around with headphone cables to get proper sound, and my speaker doesn't produce any sound (presumably because the computer thinks headphones are plugged in). What are my options for repair? I assume the headphone jack is part of a board, how much would it cost to repair it?

Thanks!

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Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 206
Message 2 of 4

Re: Lenovo z40 Headphone Jack

Hi there, Grant -


Thank you for writing in to the Lenovo Forum - happy to have you here today.

 

Did you check with other headphones?

 

Since laptop speakers is not producing any sound, please follow the below steps:

In your notification panel, right click the speaker > playback device. Right click the speaker you want and set it to default device. It should be High Definition Audio Device when headphones is not plugged in.

 

Update us how it goes.

 

 

 

 

Regards,

 

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grant523
What's DOS?
Posts: 2
Registered: ‎06-16-2016
Location: US
Views: 189
Message 3 of 4

Re: Lenovo z40 Headphone Jack

Yes, I have tried with other headphones, and yes speakers are the default device. I've tried fiddling around with playback settings, reinstalling audio drivers, etc. It still doesn't work.

Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 184
Message 4 of 4

Re: Lenovo z40 Headphone Jack

Just to verify, do you get a pop-up notification whenever you plugged-in a headphone / earphone?

Link to picture

 

If not, try pressing the OneKey Recovery button to restore the unit to factory settings. If that doesn't fix it then it's most likely there is usually a hardware switch in the socket, which is engaged when you put the plug in. Seems like it might be mechanically broken.

 

Hence I would suggest you visit the nearest Lenovo service centres for hardware assistance.

 

Update us how it goes.

 

 

 

Regards,

 

Tap that Kudos button if I helped 
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!

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