08-03-2017 06:05 AM
I'm writing here to get some advice for a bad situation I am having with my Lenovo. It is quite 3 years old, and a few days ago a very bad problem started: in some situations, the screen starts to flicker, everything that was showing is blocked (but for example it there is a video running I can still hear it) and then it fades slowly until becoming completely white.
If I press in a random point (not always the same) on the screen or on the edges of the laptop, the screen turns back how it was, and I need to press for a bit to maintain the screen how it should be.
The problem could come again if for example caused by some vibrations on the table or by ajusting the incline of the screen.
My idea is that the LCD is starting to "detach" (cannot come up with a different word), so sooner or later I will not be able to solve temporarily the problem by only pressing on the screen and that I will have to send it to technical support. I cannot send it right now because i need it for work.
Can someone tell me if the problem is this, and eventually how much could cost to repair it?
If some more info are needed to understand better, please ask!
Solved! Go to Solution.
08-03-2017 08:29 AM
Welcome to the Community Forums.
Try if you would have the same issue when connected to external monitor.
The possibility of an LCD screen or loose cable connection can be one of the issues especially if the external monitor is fine. If you have experience in opening the machine to check for the LCD cable then here is the hardware manual and module that you can review.
The way you describe as changing angle would also change stress on the cable as same goes with touching the screen like pushing it to have a better contact for the LCD panel. You can call in technical support for in warranty repair (click here for warranty check up) else have it checked with your local service centers for a check-up and costing.
Hope this help answering your query.
Update us how it goes.
08-06-2017 03:31 AM
Thanks for you answer!
Unfortunately, I'm not used to handle with laptops, may only end up breaking it or doing something wrong. Since the problem is getting worse i will take it to a service center as soon as possible (the warranty was over lon ago), waiting to get back to my contry since I am abroad.
I hope it would be a quick thing to fix (but I don't think it could be done in a few days)
08-09-2017 12:28 PM
They do have specific tools among service center to proceed with checking a possible LCD cable/connector or LCD panel issue especially if all is working ok using an external display.
You can use this service locator tool for checking available certified service provider nearest you aside from your trusted local tech shops.