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joao1997
Paper Tape
Posts: 2
Registered: ‎09-25-2016
Location: PE
Views: 271
Message 1 of 2

Lenovo z50-75 touchpad and keyboard don't run

Hello!. I bought a lenovo z50-75 Less than a week ago ..and ah been giving me many problems the touchpad and keyboard as al arrest him at times without works and I have to close the laptop and reopen it to grip and That sometimes there grabs and I have to restart the laptop. I do not want to return because they already bad and installed programs and let me know how I fix it and given a bad experience ah buy it. I had trouble even writing this that the touchpad does not work.
Sr Support Specialist
Posts: 9,788
Registered: ‎11-30-2015
Location: PH
Views: 235
Message 2 of 2

Re: Lenovo z50-75 touchpad and keyboard don't run

Hi joao1997 , 

 

Welcome to the Community Forums. 

 

Would you have the same issue when you use any external usb mouse and keyboard ?

 

Testing how it is on safe mode would also help identify if issue is due to drivers .

Disable the filter keys. Else , proceed to uninstall and reinstall the chipset and touchpad drivers from the support site. Check for updates needed . 

 

Inform us how it goes.

 

Regards



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