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Carlo95
Paper Tape
Posts: 2
Registered: ‎12-03-2017
Location: IT
Views: 274
Message 1 of 3

Lenovo z500 stuck at splash screen

Hi everyone. 

I've got a big problem with my laptop. I will explain the whole situation. 

 

I recently upgrade my laptop with a Samsung Evo ssd and a 8 Gb ram ddr3 1600. At the beginning everything was fine but then, sometimes I got screen problems (like flickering) and windows 10 crashed. Now the biggest problem : my laptop is stuck at lenovo logo with loading dots. Even if I try to load USB windows tool (to install new os) it doesn't work. I also tried to install Ubuntu unsuccessfully. I searched on the web all the possible solutions. I temporary removed the battery, ac adapter and hold the power button for 30 secs, but nothing. I also read to remove the cmos battery but I can't locate it in my IdeaPad z500. I also searched on the hardware maintainance pdf but there is nothing about that.

 

I also removed ssd and new ram  with old components but it's still the same. 

I don't know what to do know, please help me!! I hope I didn't screw my laptop 

przemek1234pl
802.11n
Posts: 152
Registered: ‎11-28-2017
Location: PL
Views: 262
Message 2 of 3

Re: Lenovo z500 stuck at splash screen

Maybe download Lenovo Diagnostics DVD from internet and try to boot from it and it should tell you which component is broken. I think that it may be broken system board but this tool should tell for sure.

Carlo95
Paper Tape
Posts: 2
Registered: ‎12-03-2017
Location: IT
Views: 244
Message 3 of 3

Re: Lenovo z500 stuck at splash screen

I didn't find it to download as bootable cd/USB. 

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