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suchy
Fanfold Paper
Posts: 4
Registered: ‎10-20-2018
Location: PL
Views: 1,478
Message 1 of 10

Lenovo z51-70 can't detect AMD R9 M375

Hey, I have some wird issue with my Lenovo Z51-70 with AMD Radeon R9 M375,Intel i5- 5200U, 8GB of RAM and Windows 7.
So from verry verry long time I don't use this computer for games becouse I allways play on my PC and this laptop is only for work.
 I notice in mine device menager there isn't eny Radeon graphic card, so device mamager show me only that Intel HD Graphic and nothing else. I try to intall AMD drivers but allways i got some alert " You don't have eny AMD Radeon graphic card", I even try to intall motherboard drivers but still nothnik. I found topics verry close to that but, that guy who got issue verry colse to mine, don't had swithable graphic card in bios but i have. Please can some one help me ! ;(((

Social Support Agent
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Posts: 413
Registered: ‎08-02-2018
Location: US
Views: 1,401
Message 2 of 10

Re: Lenovo z51-70 can't detect AMD R9 M375

Hi Suchy! 

 

Welcome to the Lenovo Community Forum! 

 

First of all, we're sorry for the trouble. Please try the steps below: 

 

1. Access the BIOS page on the laptop, see the steps here https://support.lenovo.com/us/en/solutions/HT500216?CID=ww:lenovosocial:20x9m6 on how to access it. 

2. Once the BIOS page is up, press the Fn+F9 keys or the F9 key to load default settings and choose yes. 

3. Still in the BIOS page, press the Fn+F10 keys or the F10 key to exit saving changes and choose yes. The laptop will reboot automatically and check the Device Manager again, then verify if the AMD R9 graphics card will show up. Alternatively, click the View menu and Click Show Hidden Devices, then check the AMD R9 graphics card. Let us know how it goes. 

 

Regards! 



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suchy
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Posts: 4
Registered: ‎10-20-2018
Location: PL
Views: 1,377
Message 3 of 10

Re: Lenovo z51-70 can't detect AMD R9 M375

It didn't help Smiley Sad
Still nothing, even with "show hidden devices".
There is only Intel HD Graphic 5500
Social Support Agent
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Posts: 296
Registered: ‎08-01-2018
Location: PH
Views: 1,375
Message 4 of 10

Re: Lenovo z51-70 can't detect AMD R9 M375

Thank you for trying. Could you provide a screenshot of the device manager? 

 

Next troubleshooting is to uninstall all video drivers in device manager and then restart the computer. See if that works. 

 

Do you remember the original operating system of the computer when first got it? 

 

Regards,

Matt_lenovo



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suchy
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Registered: ‎10-20-2018
Location: PL
Views: 1,370
Message 5 of 10

Re: Lenovo z51-70 can't detect AMD R9 M375

Here is a screenshot before I uinstall Intel HD 5500 driver:
Screenshot_1.png

When I restart laptop after uinstalling that driver my operating system ( Windows 7 ) automatic install new driver for that intel graphic card. And after another restart my device manager still looks thisame. 
When i buy this laptop it was not eny operating system and I install Windows 7 ( and I never reinstall it).

Retired Support Specialist
Posts: 402
Registered: ‎08-02-2018
Location: US
Views: 1,358
Message 6 of 10

Re: Lenovo z51-70 can't detect AMD R9 M375

Let's check if it is under Hidden Devices. To do that, go to Device Manager again, click View tab then Show Hidden Devices. If you can see AMD driver, right click then uninstall. If not, please post here the MTM of your laptop (e.g. 80K6002QUS).



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suchy
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Posts: 4
Registered: ‎10-20-2018
Location: PL
Views: 1,350
Message 7 of 10

Re: Lenovo z51-70 can't detect AMD R9 M375

Bez tytułu.png

After clicking show hiddedn devices ( "Pokarz ukryte urządzenia" in Polish ) still nothnik.
My MTM number : 80K6013VPB
Lenovo SN: #########

 

 

Mod's Edit: Serial number removed from public view to protect member from its unwanted use.

 

Social Support Agent
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Posts: 296
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Message 8 of 10

Re: Lenovo z51-70 can't detect AMD R9 M375

Thank you for the screenshot of the device manager. Just looking at it. This is a hardware failure. The issue can't be fixed by updating softwares. Please contact your local Lenovo support for repair/replacement of the AMD r9 graphics card. 

 

Use this Global contact list: https://pcsupport.lenovo.com/us/en/supportphonelist?CID=ww:lenovosocial:20x9m6

 

Should you have any other concerns. Let us know. 

 

Regards,

Matt_lenovo



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citrarasu
What's DOS?
Posts: 1
Registered: ‎02-15-2019
Location: IN
Views: 984
Message 9 of 10

Re: Lenovo z51-70 can't detect AMD R9 M375

i too have the same problem, amd is not detecting.

ahcom12
What's DOS?
Posts: 1
Registered: ‎04-21-2019
Location: EG
Views: 640
Message 10 of 10

Re: Lenovo z51-70 can't detect AMD R9 M375

please man , if you find any fix for this problem tell me ..........and i will do my best to find the solved 

because i have the same problem kkk.png

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