12-21-2018 12:29 AM
Hi. I have a lenovo leptop that is quite old, but works ok. I usually keep it torned on.
Yesterday I tried opening it, the screen was black, the keybord light up and there was no fan noise. Connecting to external screen didnt work.
I sew some solutions with f8+shift that didnt work for me.
I cant take out the battary.
What can I do?
Thanks in advance
01-27-2019 10:49 PM
Greetings from Lenovo.
Suggest you perform power drain, disconnect all the devices connected, press and hold the power button for 15-20 seconds. Connect the adapter and check if the machine turns on.
02-03-2019 12:50 AM - last edited on 02-03-2019 07:53 AM by Majestic
I am having the same problem with my Y500. The first couple of times when I turn it on, the screen stays black, no fan, but the keyboard light is on. After lets say 5 to 10 times turning it on and off again, it suddenly works. Reconnecting power and all hardware does not help. Lenovo system says that all drivers are up to date. What can I do?
Mod's Comment: Please do not start multiple posts on same issue as this only splinters the discussion. Instead, keep your current discussion updated with any additional information. Your duplicate has been removed. Thanks!
02-04-2019 06:59 AM
Kindly checked if the BIOS if up to date. If not, download the BIOS update here: https://support.lenovo.com/us/en/?CID=ww:lenovosocial:20x9m6.
Once done, access the BIOS then load the BIOS to its default settings.
To access BIOS, you may follow steps here: https://support.lenovo.com/us/en/solutions/ht500216?CID=ww:lenovosocial:20x9m6. Press F9/Fn+F9 to load BIOS defaults then F10/Fn+F10 to save and exit.
03-22-2019 11:28 PM - edited 03-23-2019 01:41 AM
thanks very much for your reply. Unfortunately, I might be too blind, but I cannot find the Bios Upate for the Y500...? Can you help me please?