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OnlyOneBite
Paper Tape
Posts: 1
Registered: ‎07-24-2017
Location: IL
Views: 131
Message 1 of 2

Lenovo z710 OneKey Recovery (OKR) - Invalid image issue

Hi all,
My moms pc  (Ideapad z710) has rebooted. I don't know If she pressed something, or one of the kids did, or what.
I'm by no means a computer expert, and just trying to help my mom. When launching okr and trying to load up the last backup it says that the image is invalid, and i don't know what do to.
It's a Win 8 os. If there's any information i can provide that will help you understand the problem please ask for it.
Thanks for your help.

Support Specialist
Posts: 2,948
Registered: ‎02-22-2017
Location: GB
Views: 93
Message 2 of 2

Re: Lenovo z710 OneKey Recovery (OKR) - Invalid image issue

Hello OnlyOneBite

Thanks for using the Lenovo forums.


Sounds like the recovert image has been corrupted, I would recommend that you get in touch with the local Lenovo support, and request a recovery media from them, hopefully they can send one out for you to try.

 

Below is the link to the phone list where you can find these numbers

 

 

Hope this helps, let us know how you get on.


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