cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Giraffe76
What's DOS?
Posts: 1
Registered: ‎07-14-2016
Location: UK
Views: 346
Message 1 of 2

Mouse pointer sometimes only moves when i press either of the mouse buttons

Hi all,

 

I have an unusual problem that occurs once every week or so in that the mouse pointer stops working/moving when i try to use it and the only way im able to move it is by pressing&keeping pressed down either of the mouse buttons.

 

The only solution i have found to resolve the situation is to restart my laptop but its getting a little frustrating especially if im in the middle of something important and i dont want to have to do this everytime this happens as the laptop is only about 8 months old and shouldnt be doing this

 

Any help or advice would be much appreciated

 

Kind regards Mark

Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 328
Message 2 of 2

Re: Mouse pointer sometimes only moves when i press either of the mouse buttons

Hi there, Giraffe -


Thank you for writing in to the Lenovo Forum - happy to have you here today.

 

This sounds like it may be an issue with the UltraNav driver. I would recommend opening the Start menu, typing Device Manager into the Search box and opening the program. Once in Device Manager, open the tree for Mice and other pointing devices. Right-click on the device that appears in the tree and select Properties. From here, navigate to the Driver tab and select Uninstall...from the bottom of the list and then follow the prompts. After the device is uninstalled, restart the machine. This process allows Windows to install a generic driver, which may help your issues. If it does, I would try installing the Synaptics mouse and keyboard driver found here, as it has helped others with similar issues in the past.

 

Please click here for better understanding.

 

NOTE: Please share the system model details.

 

Update us how it goes.

      

 

 

 

 

     

Regards,

 

Tap that kudos button if I helped 
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution

Check out current deals!


Shop current deals

Top Kudoed Authors