11-14-2013 03:02 PM
11-14-2013 03:23 PM
Welcome to the forum!
This sounds serious, so I'm going to recommend that you DO NOT turn your PC back on until you get service.
Unless the system is dropped or shows signs of tampering or abuse, I would expect service to take care of this for you. You can ask that they do not image your HDD, and perhaps you can remove it if you are concerned about your data when you send in the system.
Without seeing the system, it is difficult to say what might have happened. Again, I recommed you contact service immediately.
11-14-2013 03:26 PM
Hi GRI-VOL, welcome to the forums,
sorry to hear about your experience, it can't have been nice. I would suggest you disconnect the AC power adapter from the wall socket, remove the battery from the system if it is safe to do so and then contact support as you planned to do.
The hard drive can be removed from the system and the information on it copied using another system. Information on how to remove the hard drive can be found in the system's Hardware Maintenance Manual.
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11-14-2013 03:39 PM
11-14-2013 07:58 PM
11-18-2013 11:31 AM
Maybe they didn't understand your situation - perhaps they thought you meant that your system was damaged in a fire?
Could you send me a private message with your contact information - name, address, best phone to contact you, and the serial number from the bottom of the unit. I will try to arrange some additional help for you.