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Eddyble
Paper Tape
Posts: 1
Registered: ‎06-24-2017
Location: MY
Views: 478
Message 1 of 2

My y510p is stuck on logo screen and cant access the bios

My y510p suddenly cant boot now. When i turn it on, only the logo screen appears. It wont continue to the circle loading part. I've tried taking out the hdd, disk tray and putting a live usb drive. I've also tried to let the power drain out too. I've also cleaned the ram. I've tested my drives on a desktop and it works fine. The fn key works and the one key recovery will just boot into the same problem.

 

Anyone has any ideas how to solve this? 

Support Specialist
Posts: 2,948
Registered: ‎02-22-2017
Location: GB
Views: 413
Message 2 of 2

Re: My y510p is stuck on logo screen and cant access the bios

Hello Eddyble

Thanks for using the Lenovo forums.


Try a static discharge for this, it may help to resolve the issue or at least get rid of any built up static on the motherboard.

(If the battery is internal, please just skip the remove/replace battery steps.)
1. Turn the unit off
2. Remove the battery and the Mains adapter
3. Press and hold the front power button for 30 seconds
4. Replace the battery and the Mains adapter
5. Turn the unit on as normal


If that doesn`t work, I would recommend to see if you are able to perform a factory reset, if not, then this will likely indicate a hardware issue.

 

In this case, If these steps do not work I would recommend, that you call your local Lenovo support line for a possible service. Below is the link to the phone list where you can find these numbers



Hope this helps, let us know how you get on.


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