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2 Posts

10-03-2010

Toronto, ON

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  • Registered: ‎10-03-2010
  • Location: Toronto, ON
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New Y560 - Vertical stripe of bright blue pixels - hardware or software?

2010-10-03, 20:22 PM

Hi, I just took delivery of a new Y560 (i5 with ATI 5730 GPU) - right out of the box on windows start up there was a vertical stripe of bright blue pixels about two inches from the left edge of the screen.

 

When display is switched to a separate LCD monitor the stripe is not there, and when I Alt-printscreen and paste into paint there is no stripe.

 

I updated the bios and GPU drivers as I have read here that the Y560 has a lot of driver issues out of the box but since the line hasn't gone away I am thinking it is a hardware defect in the screen.

 

Any ideas?  Should I send it back as a defective screen or has anyone else had (and fixed) this problem?

 

Thanks

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2143 Posts

07-14-2009

USA

4807 Signins

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  • Posts: 2143
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Re: New Y560 - Vertical stripe of bright blue pixels - hardware or software?

2010-10-03, 21:21 PM

"Should I send it back as a defective screen..." Yes.

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13866 Posts

12-07-2009

Czech Republic

9007 Signins

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  • Posts: 13866
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Re: New Y560 - Vertical stripe of bright blue pixels - hardware or software?

2010-10-05, 14:16 PM

call 1-877-4lenovo (1-877-453-6686)



Due to my absence, I may not reply your posts and/or personal messages

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