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6 Posts

12-26-2012

Russia

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No key Windows 8 in the BIOS after repair Z580. How to return?

2015-05-06, 19:09 PM

In 2012 I bought Lenovo Z580 (i5-3210M, GT640M). Windows 8 OEM. After purchase I reinstalled the OS. The HDD was completely formatted. A later I found a video card failure. The service center replaced the motherboard under warranty. Works perfectly.

 

Now I want to install Windows 8. I tried to run the installation. It requires the enter key. I used "Windows OEM Product Key Tool". Result - message "Unable to open MSDM table!". The product key isn’t present in my BIOS!

 

How do I replace it or get another?

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6095 Posts

02-11-2012

Philippines

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Re: No key Windows 8 in the BIOS after repair Z580. How to return?

2015-05-07, 17:14 PM

hi aitras,

 

It's odd that the machine didn't gave you any "Windows isn't activated" or "Your license will expire soon" message after the unit was serviced as a  new motherboard usually contains a new DPK (Digital Product Key) and you usually need to reinstall the OS for it to catch the DPK or read the product key in the BIOS and perform an slui 3 on a command line or follow this guide.to activate Windows with the new key.

 

Just to check, after the motherboard was replaced, did you clean install a different version of Windows into the Z580 (e.g., Windows 7 SP1 64bit) and used your own key?

 

In addition, if you boot into the BIOS > Information Tab, do you see the Win8 license there? 

  - Sample image

 

If you see the Win8 STD license, follow Option 1 of this guide and try to install Windows 8 on the machine (the installer should automatically pickup the DPK in the BIOS and will automatically activate Windows).

 

If you don't see the Win8 STD license then I recommend you contact lenovo support and report your findings as there's likely no DPK pre-injected into the new motherboard (and also if it's still possible to go about getting a new product key)

 

Support phone list

 

 

Regards



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6095 Posts

02-11-2012

Philippines

4461 Signins

274737 Page Views

  • Posts: 6095
  • Registered: ‎02-11-2012
  • Location: Philippines
  • Views: 274737
  • Message 2 of 4

Re: No key Windows 8 in the BIOS after repair Z580. How to return?

2015-05-07, 17:14 PM

hi aitras,

 

It's odd that the machine didn't gave you any "Windows isn't activated" or "Your license will expire soon" message after the unit was serviced as a  new motherboard usually contains a new DPK (Digital Product Key) and you usually need to reinstall the OS for it to catch the DPK or read the product key in the BIOS and perform an slui 3 on a command line or follow this guide.to activate Windows with the new key.

 

Just to check, after the motherboard was replaced, did you clean install a different version of Windows into the Z580 (e.g., Windows 7 SP1 64bit) and used your own key?

 

In addition, if you boot into the BIOS > Information Tab, do you see the Win8 license there? 

  - Sample image

 

If you see the Win8 STD license, follow Option 1 of this guide and try to install Windows 8 on the machine (the installer should automatically pickup the DPK in the BIOS and will automatically activate Windows).

 

If you don't see the Win8 STD license then I recommend you contact lenovo support and report your findings as there's likely no DPK pre-injected into the new motherboard (and also if it's still possible to go about getting a new product key)

 

Support phone list

 

 

Regards



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6 Posts

12-26-2012

Russia

20 Signins

222 Page Views

  • Posts: 6
  • Registered: ‎12-26-2012
  • Location: Russia
  • Views: 222
  • Message 3 of 4

Re: No key Windows 8 in the BIOS after repair Z580. How to return?

2015-05-07, 17:51 PM

Thanks for the reply. After the motherboard was replaced, I installed Windows 7. I didn't think about the Windows 8 DPK (he exists or not in BIOS).

 

BIOS Info now:

bios info


I already wrote to the Lenovo support today.

 

Sorry for my bad English.

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6095 Posts

02-11-2012

Philippines

4461 Signins

274737 Page Views

  • Posts: 6095
  • Registered: ‎02-11-2012
  • Location: Philippines
  • Views: 274737
  • Message 4 of 4

Re: No key Windows 8 in the BIOS after repair Z580. How to return?

2015-05-07, 18:20 PM

hi there,

 

That's likely the reason Windows didn't report any error with the new mobo as installing a different version of Windows will use a different key (unless the PC has downgrade rights).

 

I hope you get the issue sorted out.

 

 

Regards



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