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Jameshiow
Paper Tape
Posts: 4
Registered: ‎08-28-2016
Location: GB
Views: 1,055
Message 1 of 7

No power to Y500

The AC adapter was plugged in but battery was not charging. Now battery is fully drained and I am unable to turn on laptop with or without battery whilst plugged into mains power. Please help identify the problem... Is the AC adapter, battery or something else...?

Jameshiow
Paper Tape
Posts: 4
Registered: ‎08-28-2016
Location: GB
Views: 1,051
Message 2 of 7

Re: No power to Y500

To add that there is no white power light showing when plugged into mains only blinking orange light briefly when trying to turn on (then nothing!)...
Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 1,010
Message 3 of 7

Re: No power to Y500

Hi there, James            -

 

Thank you for writing in to the Lenovo Forum - happy to have you here today.

 

It sounds like the AC adapter is not producing output as it should. If you have the opportunity to test this with a different outlet, I would try that first. The "brick" should be warm to the touch when plugged in, if not it will probably need to be replaced.

 

Update us how it goes.

 

 

 

 

Regards,

 

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Jameshiow
Paper Tape
Posts: 4
Registered: ‎08-28-2016
Location: GB
Views: 1,005
Message 4 of 7

Re: No power to Y500

Hi

Thanks for your response. Yes there is no heat in the transformer. It Passed on a PAT test but showing only 0.2V on DC test. So does sound like it is faulty. I see if I can find another supply to test.

many thanks

james

Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
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Message 5 of 7

Re: No power to Y500

Please go through the below HMM link: (See page 93 )

https://download.lenovo.com/consumer/mobiles_pub/lenovo_y400_y500_hmm.pdf

 

I would recommend you to contact Lenovo service center and report your findings. For more details, Schedule a Call-back for faster support.

 

Update us how it goes.

 

 

 

 

 

Regards,

 

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If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"

Jameshiow
Paper Tape
Posts: 4
Registered: ‎08-28-2016
Location: GB
Views: 969
Message 6 of 7

Re: No power to Y500

New charger arrived today and hooray we are back in business! So yes, a faulty AC charger.

Thanks for your help

James

Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 966
Message 7 of 7

Re: No power to Y500

Great that all goes well.

Please feel free to utilize our forums at any time.

Cheers!!Smiley Happy

 

 

 

 

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