Welcome to our peer-to-peer forums, where owners help owners. Need help now? Visit eSupport here.

English Community

Lenovo NotebooksLenovo P, Y and Z series Notebooks
All Forum Topics
Options

13 Posts

12-19-2012

Ireland

16 Signins

49 Page Views

  • Posts: 13
  • Registered: ‎12-19-2012
  • Location: Ireland
  • Views: 49
  • Message 1 of 7

No sound on Z580 after installing windows updates on windows 8

2013-09-30, 14:06 PM

I installed the updates for windows 8 on my laptop and the sound stopped.

 

I tried to reinstall the realtek drivers from the lenovo website, but the laptop still can't see the audio device.

 

Anybody know what to do?

Reply
Options

13 Posts

12-19-2012

Ireland

16 Signins

49 Page Views

  • Posts: 13
  • Registered: ‎12-19-2012
  • Location: Ireland
  • Views: 49
  • Message 2 of 7

Re: No sound on Z580 after installing windows updates on windows 8

2013-09-30, 21:07 PM

nobody? how would i make the devices appear in device manager again?

Reply
Options

6095 Posts

02-11-2012

Philippines

4459 Signins

274727 Page Views

  • Posts: 6095
  • Registered: ‎02-11-2012
  • Location: Philippines
  • Views: 274727
  • Message 3 of 7

Re: No sound on Z580 after installing windows updates on windows 8

2013-09-30, 21:08 PM

hi aporia,

 

Can you try to:

1. Configure Windows to disable automatic driver installation for Windows 8

2. On the Device Manager, expand Sound, video and game controllers and If you see the sound device, uninstall it and put a check on "delete the driver software for this device"

3. Right click on any item on the Device Manager and do a Scan for hardware changes -  Windows will now install the generic sound driver. After installation, try to play a sound and observe.

 

If all goes well, you can re-install the Sound Driver from the lenovo website:

 

Realtek Audio Driver
0mau04w8.exe
119MB

 

4.If you still get problems, try to perform a System Restore to undo the changes.

 

 

Regards



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Follow us @LenovoSupport on Facebook and Twitter!

Reply
Options

13 Posts

12-19-2012

Ireland

16 Signins

49 Page Views

  • Posts: 13
  • Registered: ‎12-19-2012
  • Location: Ireland
  • Views: 49
  • Message 4 of 7

Re: No sound on Z580 after installing windows updates on windows 8

2013-10-01, 9:53 AM

A system restore would indeed fix the problem. However, I need my laptop to be up to date with its updates in order to get on to the college network. I'll try the above method now.

Reply
Options

6095 Posts

02-11-2012

Philippines

4459 Signins

274727 Page Views

  • Posts: 6095
  • Registered: ‎02-11-2012
  • Location: Philippines
  • Views: 274727
  • Message 5 of 7

Re: No sound on Z580 after installing windows updates on windows 8

2013-10-01, 15:30 PM

hi aporia,

 

Although doing the system restore is one of the last resort, it will help us verify if the sound issue is really caused by the Windows Updates. If the problem is fixed, you can try to re-install the updates to see if it's just a glitch or if there's something wrong with that update that disables the sound card - if this happens, you can hide the update that caused the problem and observe.

 

 

Regards



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Follow us @LenovoSupport on Facebook and Twitter!

Reply
Options

13 Posts

12-19-2012

Ireland

16 Signins

49 Page Views

  • Posts: 13
  • Registered: ‎12-19-2012
  • Location: Ireland
  • Views: 49
  • Message 6 of 7

Re: No sound on Z580 after installing windows updates on windows 8

2013-10-01, 20:43 PM

I couldn't do a system restore because it said I only had one previous system restore point (which is ridiculous, as I had problems installing the updates in the first place, so I installed them 10 at a time, and made a restore point each time), so I have had to resort to doing a refresh on my computer.

 

This is absolutely disgraceful. I can not see myself buying Lenovo again.

Reply
Options

9 Posts

12-02-2013

Northern Ireland

15 Signins

94 Page Views

  • Posts: 9
  • Registered: ‎12-02-2013
  • Location: Northern Ireland
  • Views: 94
  • Message 7 of 7

Re: No sound on Z580 after installing windows updates on windows 8

2013-12-02, 14:20 PM
I have the same problem. For some reason the laptop's sound just stopped working one day and I can't restore the system
Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete

X

No, I don’t want to share ideas Yes, I agree to these terms