English Community

Lenovo NotebooksLenovo P, Y and Z series Notebooks
All Forum Topics

2 Posts



4 Signins

34 Page Views

  • Posts: 2
  • Registered: ‎10-27-2019
  • Location: JO
  • Views: 34
  • Message 1 of 2

OKR freez after finish recovery

2019-10-28, 0:25 AM



I started OKR to recover my laptop Z510 and after finishing all recovery and it asked for reboot or shutdown the process hanged. I tried it few times and the same happens.


When I turned it off using power button then on windows trust to load and stays on black screen, after awhile the laptop turns off automatically.


620 Posts



176 Signins

13752 Page Views

  • Posts: 620
  • Registered: ‎11-04-2019
  • Location: US
  • Views: 13752
  • Message 2 of 2

Re: OKR freez after finish recovery

2019-12-04, 11:50 AM


Hello !


Welcome to the Community Forums!


Sorry for the delayed response, just joined here recently and noticed your post.


Have the hard drive be tested into other devices (laptop) and perform a hard drive diagnostics.


You can download it from this link.


Should the same issue occur, that could mean that the hard drive itself is broken/corrupted that is why OKR can't be completed successfully.


Update us on how it will go through.




Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Follow us @LenovoSupport on Facebook and Twitter!

Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop





No, I don’t want to share ideas Yes, I agree to these terms