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Abdsayed
Paper Tape
Posts: 1
Registered: ‎10-27-2019
Location: JO
Views: 311
Message 1 of 2

OKR freez after finish recovery

Hi,

 

I started OKR to recover my laptop Z510 and after finishing all recovery and it asked for reboot or shutdown the process hanged. I tried it few times and the same happens.

 

When I turned it off using power button then on windows trust to load and stays on black screen, after awhile the laptop turns off automatically.

Support Specialist
Posts: 261
Registered: ‎11-04-2019
Location: US
Views: 104
Message 2 of 2

Re: OKR freez after finish recovery

 

Hello @Abdsayed!

 

Welcome to the Community Forums!

 

Sorry for the delayed response, just joined here recently and noticed your post.

 

Have the hard drive be tested into other devices (laptop) and perform a hard drive diagnostics.

 

You can download it from this link.

 

Should the same issue occur, that could mean that the hard drive itself is broken/corrupted that is why OKR can't be completed successfully.

 

Update us on how it will go through.

 

Thanks!

 



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