10-27-2019 05:25 PM
I started OKR to recover my laptop Z510 and after finishing all recovery and it asked for reboot or shutdown the process hanged. I tried it few times and the same happens.
When I turned it off using power button then on windows trust to load and stays on black screen, after awhile the laptop turns off automatically.
12-04-2019 03:50 AM
Welcome to the Community Forums!
Sorry for the delayed response, just joined here recently and noticed your post.
Have the hard drive be tested into other devices (laptop) and perform a hard drive diagnostics.
You can download it from this link.
Should the same issue occur, that could mean that the hard drive itself is broken/corrupted that is why OKR can't be completed successfully.
Update us on how it will go through.