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OneKey Recovery not detecting backup drive

2016-05-13, 23:30 PM

I have done a recovery before without a problem.  But now when I'm in the system recovery environment, my backup drive (an external drive) is not being detected.  Only drives C and D are an option.  I have tried my two different USB ports, and neither work.  

 

By the way, I have a G50-30 laptop, but there are no forums for laptops, so I have posted here.

 

Can anyone help me, please?

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Re: OneKey Recovery not detecting backup drive

2016-05-14, 2:19 AM

Try this: Copy the backup files to a folder in C drive.

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ES

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Re: OneKey Recovery not detecting backup drive

2016-05-14, 14:00 PM

Thank you for that suggestion.  However, that won't work, as the backup has to be at a location other than the C drive, since the C drive is being erased and replaced.  

 

Any other suggestions, please?  :smileyfrustrated:

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Re: OneKey Recovery not detecting backup drive

2016-05-14, 14:40 PM

wrote:

Thank you for that suggestion.  However, that won't work, as the backup has to be at a location other than the C drive, since the C drive is being erased and replaced.  

 

Any other suggestions, please?  :smileyfrustrated:


Its been a long time since I've done it. But here's the procedure using your external drive:

  1. Insert the external usb hard disk/ Flash drive unit which contain the OKR system backup files into a usb port.

Once you start OKR,

2. On the screen: Do not accept the default settings and proceed (if you accept, the recovery will not work). Select instead the “restore from user’s backup” option and select “select another image”. Select drive D (you must move your backup files to the root directory of the external drive). Your external drive is labelled drive D.

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  • Message 5 of 16

Re: OneKey Recovery not detecting backup drive

2016-05-14, 15:11 PM

Thanks again for your suggestion.  The D drive is not where I have my backup.  The D drive is the partition where you can put the backup, but I have it on an external drive.  The external drive uses my USB ports, which are the F and G drives.  The F and G drives are not accessible, which is my problem.  It's just not being detected.  Only the C and D drives are being detected.  I have done this before, and had access to my external drive.  But for some reason it's not recognizing them now.  

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  • Message 6 of 16

Re: OneKey Recovery not detecting backup drive

2016-05-14, 15:25 PM

wrote:

Thanks again for your suggestion.  The D drive is not where I have my backup.  The D drive is the partition where you can put the backup, but I have it on an external drive.  The external drive uses my USB ports, which are the F and G drives.  The F and G drives are not accessible, which is my problem.  It's just not being detected.  Only the C and D drives are being detected.  I have done this before, and had access to my external drive.  But for some reason it's not recognizing them now.  


That is what OKR will recognize. If you can see E then chose E but what I have experience is D which is not the logical D in your hdd. Be sure you can see backup.wsi which is the image.

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Re: OneKey Recovery not detecting backup drive

2016-05-14, 15:29 PM

When I did this before, the F and G drives were detected.  This is another option of where to put your image - on an external drive.  Yes, my wsi file is there on my external drive, as that's the extension for the backup file.

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  • Message 8 of 16

Re: OneKey Recovery not detecting backup drive

2016-05-14, 15:33 PM

wrote:

When I did this before, the F and G drives were detected.  This is another option of where to put your image - on an external drive.  Yes, my wsi file is there on my external drive, as that's the extension for the backup file.


If you are restoring those are the drives available. However, if you are backing up it will depend what drive letter is assigned to the external drive aside from C and D. Why don't you just give it a try? I have done it several times in the past and that is what I have observed.

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  • Message 9 of 16

Re: OneKey Recovery not detecting backup drive

2016-05-14, 15:46 PM

I have restored from my external drive before, so these have been available before.  This is an option on OKR, and it has worked for me in the past.

 

When you say why don't I try it, I can't because the backup image is too big for the D drive.  That is why I'm using an external drive.

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03-09-2012

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  • Message 10 of 16

Re: OneKey Recovery not detecting backup drive

2016-05-14, 15:47 PM
Any backup image should be at minimum to another partition if everything is in drive C. However, in the event of drive failure or major malware putting it on an external HD is where it should go only. Also you want to use software which can be run without dependencies. Boot CD to a Backup restore application to restore the image of the drive/partition. Anything else rarely works when you really need it. The above solution can be verified as well after completion which is what I do only.
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